Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
The global market of Workforce Management Software industry are growing steady, giant manufactures mainly distribute in America and Europe. America has a long history and unshakable status in this industry, like Kronos and Infor, both have perfect products. As to Kronos, the orkforce Management Software has become a global leader. In Germany, it is ATOSS that leads the technology development.
The Workforce Management Software industry concentration is high; there are a few major manufacturers accounting for the majority share of the Workforce Management Software industry, such as Kronos, Infor, Verint and NICE Systems.
Moreover, the sudden growth in mobile devices and applications has also contributed to the growth of workforce management. Mobile workforce is leveraging the benefits of mobile apps, which are easily accessible anytime and anywhere; therefore, the demand for mobile workforce management is very high and is expected to surpass the demand for web-based WFM in the years to come.
This industry is affected by the economy and policy, so it’s important to put an eye to economic indexes and leaders’ prefer. With the global economic recovery, more and more people pay attention to rising IT spending, especially in underdevelopment regions that have a large population and fast economic growth, the need of Workforce Management Software will increase.
In 2018, the global Workforce Management Software market size was 2080 million US$ and it is expected to reach 3820 million US$ by the end of 2025, with a CAGR of 7.9% during 2019-2025.
This report focuses on the global Workforce Management Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Workforce Management Software development in United States, Europe and China.
The key players covered in this study
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
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Market segment by Type, the product can be split into
On-premises
Saas Cloud-Based
Market segment by Application, split into
5000 Employees
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Workforce Management Software status, future forecast, growth opportunity, key market and key players.
To present the Workforce Management Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
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Table Of Contents:
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Workforce Management Software Market Size Growth Rate by Type (2014-2025)
1.4.2 On-premises
1.4.3 Saas Cloud-Based
1.5 Market by Application
1.5.1 Global Workforce Management Software Market Share by Application (2014-2025)
1.5.2 5000 Employees
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Workforce Management Software Market Size
2.2 Workforce Management Software Growth Trends by Regions
2.2.1 Workforce Management Software Market Size by Regions (2014-2025)
2.2.2 Workforce Management Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
…
12 International Players Profiles
12.1 Kronos
12.1.1 Kronos Company Details
12.1.2 Company Description and Business Overview
12.1.3 Workforce Management Software Introduction
12.1.4 Kronos Revenue in Workforce Management Software Business (2014-2019)
12.1.5 Kronos Recent Development
12.2 Infor
12.2.1 Infor Company Details
12.2.2 Company Description and Business Overview
12.2.3 Workforce Management Software Introduction
12.2.4 Infor Revenue in Workforce Management Software Business (2014-2019)
12.2.5 Infor Recent Development
12.3 Verint
12.3.1 Verint Company Details
12.3.2 Company Description and Business Overview
12.3.3 Workforce Management Software Introduction
12.3.4 Verint Revenue in Workforce Management Software Business (2014-2019)
12.3.5 Verint Recent Development
12.4 NICE Systems
12.4.1 NICE Systems Company Details
12.4.2 Company Description and Business Overview
12.4.3 Workforce Management Software Introduction
12.4.4 NICE Systems Revenue in Workforce Management Software Business (2014-2019)
12.4.5 NICE Systems Recent Development
12.5 Aspect
12.5.1 Aspect Company Details
12.5.2 Company Description and Business Overview
12.5.3 Workforce Management Software Introduction
12.5.4 Aspect Revenue in Workforce Management Software Business (2014-2019)
12.5.5 Aspect Recent Development
Continued…….
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