Groton, CT – Visiting Angels Senior Home Care in Groton is proud to announce that Pauline Nembhard has been honored with the Caregiver of the Year 2025 award for the Groton, CT, and Warwick, RI territory. This distinction recognizes Pauline’s unwavering commitment to compassion, safety, and dignity for seniors across New London County. Visiting Angels is nationally recognized, now providing home care services, such as dementia care, in Groton, CT, and has been in business since 1998.
This award highlights the vital role that Visiting Angels’ dedicated caregivers play in the lives of local families. By honoring Pauline Nembhard, the Groton office celebrates a caregiver whose work ethic and heart define the gold standard of home-based support. Her selection as the Caregiver of the Year 2025 reflects the high level of commitment to excellence that the agency strives to provide every client.
Since joining the team in 2022, Pauline has consistently served seniors in need for approximately 2,500 hours per year over the past three years. Her most notable impact has been her work as a live-in caregiver for her client, Kathy C., within the Memory Care Unit at Masonicare. Her dedication has transformed the standard of care into a deep, familial bond that has touched the lives of the client’s family, the Masonicare staff, and the entire Groton community.
In the demanding field of memory care, Pauline has distinguished herself through what colleagues call “relentless patience.” When Kathy experienced periods of extreme agitation, where previous agency caregivers had struggled, Pauline remained a calm, reassuring presence. By understanding that “grunts” and vocalizations were symptoms of physical discomfort rather than behavioral issues, Pauline would sit by Kathy’s bedside for hours, holding her hand until the distress subsided.
Marc C. Lundeberg, Manager and Owner of Visiting Angels Senior Home Care Groton, notes that Pauline’s approach is the gold standard for the agency’s mission.
“Receiving the 2025 Caregiver of the Year award is a deeply humbling moment, and it is defined by caregivers like Pauline,” says Marc C. Lundeberg. “She doesn’t just do a job; she brings a specific kind of heart that is rare to find. This award belongs to frontline heroes like Pauline who walk into homes every day ready to bring light, dignity, and comfort to our local seniors.”
One of Pauline’s most significant contributions is her “person-centered” approach. She refuses to see Kathy only as a patient with a brain injury; instead, she celebrates Kathy’s rich history as a former successful Executive at Eddie Bauer.
Pauline uses this history to spark joy, engaging Kathy in playful “shopping trips” and jokes about which luxury car they might “drive” that day. According to Kathy’s brother, Pauline is the only person who can consistently bring a genuine smile to Kathy’s face, proving that dignity and humor are as vital as physical care.
Pauline’s impact was most visible during a recent hospitalization. When hospital staff struggled to get Kathy to eat, Pauline stepped in with authority and expertise. Her “take charge” attitude was so effective that upon Kathy’s discharge, eight hospital nurses lined up to applaud—not for the patient, but for Pauline’s mastery of care.
The physical and emotional demands of live-in care are significant, yet Pauline maintains a staggering track record, averaging over 2,500 hours of service per year. Even on ordinary days with no visitors expected, Pauline ensures Kathy feels her best, often dressing her in jewelry and makeup to honor her spirit and dignity.
“Our mission has always been to bridge the gap between independence and safety,” Lundeberg explains. “Pauline epitomizes this. Whether she is noticing a subtle flicker of unease in a client’s eyes or advocating for their peace during sensitive medical discussions, she is the ultimate protector. Families in Groton trust us with their most precious loved ones because of the standard Pauline has set.”
About Visiting Angels Senior Home Care Groton:
Visiting Angels Senior Home Care Groton is a leading provider of essential personal home care services. Locally owned and operated, the agency serves seniors and disabled adults in Groton, Mystic, Stonington, and the surrounding areas. Their services range from companion care and meal preparation to specialized memory care, such as dementia care, all designed to help seniors maintain their independence and quality of life at home.
Media Contact
Company Name: Visiting Angels Senior Home Care Groton
Contact Person: Marc C. Lundeberg
Email: Send Email
Phone: (860) 446-2273
Address:1 Fort Hill Rd, UNIT 9
City: Groton
State: CT 06340
Country: United States
Website: https://www.visitingangels.com/groton/home