Companies should leverage intelligent information technology asset management tools to allow flexible, intuitive, and easy-to-use products and services at work to deliver an amazing employee experience, particularly to Millennials and Gen Z employees, says Chaitanya Kumar, CEO of MIRAT. In order to make the service management experience, more engaging and boost employee satisfaction, self-service driven by AI chatbots can be used.
Others include “orchestration to expedite operations management” and “omnichannel” support, which both have an impact on the bottom line. When self-service and information technology lifecycle management tools free up service request management tasks to handle more complicated and valuable situations, agents are happier in their jobs. He goes on to emphasize that by combining service and operations management with intelligent automation of problem management and incident management, firms can lessen disruptions and enhance business continuity.
When employees are happy, customers are happy, and that benefits the firm.” A personal touch will be combined with technology to improve processes and the working lives of employees, as well as to increase productivity and save expenses,” Chaitanya explains.
Employees will jump ship if they are not provided with the IT service management tools, technology, or information they need to accomplish their jobs properly. Additionally, 82% of employers feel that the performance of their workplace technology affects the pleasure of their employees.”
IT service management and delivery may have a human-technology interface in the future to improve processes.
MIRAT’s ITSM suite is designed to work in a Microsoft Power Apps environment, leveraging the Microsoft products, processes, and platforms which already many businesses and customers use to leverage and function their business. By providing a streamlined, high-performance interface for service desk personnel, MIRAT’s IT service management frameworks helps businesses provide outstanding customer service while also saving money.
If you are looking for information technology lifecycle management modules, MIRAT could be the best fit. Request for a demo here.
Why MIRAT’s service management framework will work for your business?
Affordable pricing: Starter, Standard, Professional, and Enterprise are the four MIRAT ITSM module pricing tiers. If a customer’s needs change over time, they can easily upgrade their ITSM services list.
Features: Implement problem management best practices and methods to make root cause analysis easier, deflect tickets better, and produce workarounds and solutions more quickly.
Avert major incidents: MIRAT’s helpdesk ticketing systems are automatically labelled as per type: Problem management, incident management or service request management, all of which offer different levels of support for internal or external customers with easy customizations minus the coding. Want to experience the power of ITSM with a trial. Claim your 14-day free trial version here!
Hassle free problem management: Provide commercial, technical, or managed services through a Service Catalog to both internal and external clients. This will allow you to establish and resolve incidents, track service lifecycles and monitor and maintain correct information about your services for better service delivery at a lower price.
AI & Cloud based: Improve understanding and communication by associating tickets with business, technical, and managed services
Customer Experience: Improve customer IT service request by utilizing the Configuration Management Database (CMDB), allowing configuration elements like devices and cloud resources to be linked to tickets, services, and service plans.
• More possibilities for tracking different forms of business relationships will help Account Management be improved.
• Utilize stopwatch features and the ability to measure time entries against entitlements for improved time tracking.
• Approval Management should be automated so that it is possible to have simultaneous, serial, or pre-conditional stages to assure consistent, accurate, and timely approvals.
• Take advantage of real time reports for Service Desk Management to gain a better understanding.
Service Catalog: One way to think of it is as a directory of the IT service provider’s resources and offerings. This catalog’s goal is to assist IT service providers in properly managing and meeting end-user expectations.
MIRAT’s cloud-based applications will simply asset lifecycle for the customers. It is a technology as still being on-premises, but with the added benefit of being accessible from anywhere.
Mirat.ai is now an artificial intelligence-driven cloud software capable of providing all the packaged tools under one license, offering centralized self-service capabilities with No/minimum staff and remote monitoring capabilities that presently no other competitor is able to serve. The USP of MIRAT.ai is “Automation” of IT infrastructure management that is highly aligned with ITIL and current trends. The IT infrastructure management includes but is not limited to the operating system, database, network, storage, application, middleware spaces etc.
MIRAT has been proven to reduce 80% of your operational expenses, 20% of outage costs and increases team productivity by 60% and efficiencies by 30%. You can now get your ROI in just 6 months!
Our pricing plans are very cost-effective (starts at $4 per month) and affordable for startups, SMEs, MSMEs, along with enterprise-level plans for larger firms with more extensive requirements.
Visit www.mirat.ai or mail to sales@mirat.ai for more information!
Media Contact
Company Name: MIRAT | NoveI Inductive Reasoning Software Pvt Ltd
Contact Person: Mr. Chaitanya Kumar
Email: Send Email
Phone: 9640300095
Address:Road no 10, 4th Floor, Nirmalam 490 Jubilee Hills
City: Hyderabad
State: Telangana, 500033
Country: India
Website: https://www.mirat.ai/