MarketsandMarkets expects the global Telecom Service Assurance (TSA) Market size to grow from USD 5.7 billion in 2019 to USD 8.9 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 9.4% during the forecast period. TSA products and services play an important role in managing and optimizing the entire network infrastructure, improving customer experience by monitoring the real-time Quality of Service (QoS), and troubleshooting network issues. The key TSA products include performance management, fault and event management, quality and service management, and intelligent assurance and analytics.
Quality and Service Management segment to record the highest growth rate during the forecast period
Under the products segment, the quality and service management segment is expected to grow at the highest growth rate during the forecast period. Quality and service management solutions aim to transform traditional network-centric telecom monitoring into customer-centric telecom service quality management. It enables the proactive management of digital services in complex ecosystems that can span physical, hybrid, and virtualized networks. The solutions help Communication Service Providers (CSPs) simplify the complexity of services and networks by providing end-to-end visibility across all domains and services, real-time service impact analysis with integrated automation, and root cause analysis.
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Mobile operators segment to record the higher CAGR during the forecast period
In the TSA market by operator type, mobile operators are expected to record the higher CAGR during the forecast period. The total number of mobile operators is 750 around the world, as per the report by GSMA. Due to increased competition, the mobile operator focuses on network, service, and end-user related data to deliver optimal service performance and customer experience management. TSA solutions help both the fixed and mobile operators gain full network visibility with a clear and unified view of their customers’ experience, thereby ensuring quality of service and quality of experience for voice, data, Voice over Long-Term Evolution (VoLTE), Short Message Service (SMS), fixed mobile, and broadband services.
Key and emerging market players include Broadcom (CA Technologies) (US), Ericsson (Sweden), HPE (US), NEC Corporation (Japan), Nokia (Finland), Accenture (Ireland), Amdocs (US), Comarch S.A. ( Poland), Huawei (China), IBM (US), NETSCOUT (US), Spirent (UK), TEOCO (US), MYCOM OSI (UK), EXFO (US), Intracom Telecom (Greece), RADCOM (Israel), Anritsu (Japan), VMware (US), Centina (US), Infovista (US), Arris International Limited (US), Enghouse Networks (Canada) and VIAVI (US).
Broadcom (CA Technologies) (US) caters to a wide customer base in the regions of the Americas, EMEA, and APAC. The company provides CA service assurance solutions in collaboration with NEC that include Predictive Analytics for CA Service Assurance and Enhanced Service Assurance with Invariant Analyzer (IA). NEC’s Invariant Analyzer (IA) facilitates analytics-enabled solution for performance management. Some key benefits of the solutions include consolidated performance metrics data from multiple system monitors, and discover and analyze performance metric relationships. The company offers CA Virtual Network Assurance, which connects existing and new network management capabilities, to meet the needs of Software-Defined Networking (SDN), Network Function Virtualization (NFV), Software-Defined Data Centers (SDDC), and Software-Defined Wide Area Network (SD-WAN).
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Nokia (Finland) is one of the major players focusing on the emerging concept of TSA and network management. The company operates in more than 130 countries across Europe, MEA, APAC, North America, Greater China, and Latin America. Nokia offers a TSA solution called Nokia Assurance Center, along with Managed Service Operations and Assurance services. Nokia Assurance Center provides multiple benefits in a single platform. These benefits include faster time to identification, improved operations prioritization to customer-affecting issues, cost controls, and faster time to operations. The solution leverages Bell Lab’s Artificial Intelligence (AI) and Machine Learning (ML) technology in Nokia’s broader operations software portfolio to enable round-trip operations automation. The company focuses more on product launches and developments, which would enable it to expand its product portfolios of TSA. For instance, in 2019, the company launched an integrated intent-based solution. Intent-based Networking (IBN) enhances the benefits of Software-Defined Access Networks (SDAN) by allowing operators to manage service availability from a business perspective.
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