Technical Support Outsourcing Industry
Description
Technical support outsourcing provides technical support services across various ‘business to business’ and ‘business to customer’ segments. Rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from the customers with high expectations for quick resolution. Further, IT companies lay more emphasis on customer-centric services rather than cost reduction approach. Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets. Technical support outsourcing primarily caters customers concerned with the technical aspects of the product or service. Offshore technical support cannot be treated as a peripheral process, since it requires a dedicated and experienced team to work around the clock and deliver higher value to the customers.
The key factor challenging technical support outsourcing services is the loss of quality control on company’s technical support service the failure of which might affect the reputation of the famous brands. Furthermore, most of the companies feel that outsourcing technical support puts a degree of distance between business and the customers. Moreover, data breaching activities such as exposing confidential customer data base may lead to heavy business loss of the client who has outsourced technical support to the third parties.
APAC dominates the technical support outsourcing market throughout the forecast. Regions such as India and China provide low-cost labor with a strong knowledge base. Other regions are outsourcing their technical support services to these regions in APAC. This will have a posititve impact on the technical support outsourcing market size.
This report focuses on the global Technical Support Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Technical Support Outsourcing development in United States, Europe and China.
The key players covered in this study
Accenture
Collabera
Genpact
HCL Technologies
Infosys
…
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Market segment by Type, the product can be split into
Pre-Sales Support Service
Post-Sale Support Service
Managed Technical Support Service
Enterprise Technical Helpdesk Services
Market segment by Application, split into
Information Technology
Finance
Human Capital
Production & Manufacturing
Telecommunication
Automotive
Energy & Utilities
Education
Media & Entertainment
Regional Overview
The global Technical Support Outsourcing market is regionally segmented in order to understand the factors that cause demand for the products in different parts of the world. Such segmentation also helps in determining the rate of growth based on geographical area. Our Technical Support Outsourcing market report survey covers regions like North America, South America, Europe, Middle East, Asia Pacific, and Africa. Overall, the report provides a detailed insight into the various growth prospects for the Technical Support Outsourcing market over the forecast period.
Market Research Methodology
The Technical Support Outsourcing market is adapting successful measures and techniques to improve the current marketing strategy. Currently, the industry is expecting an excellent revenue hike due to its implementation of the latest analysis techniques to study the performance of the competitors and act accordingly.
The Technical Support Outsourcing market is also following the use of SWOT analysis to improve their existing business model to improve the current market scenario for the industry.
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Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Technical Support Outsourcing Market Size Growth Rate by Type (2014-2025)
1.4.2 Pre-Sales Support Service
1.4.3 Post-Sale Support Service
1.4.4 Managed Technical Support Service
1.4.5 Enterprise Technical Helpdesk Services
1.5 Market by Application
1.5.1 Global Technical Support Outsourcing Market Share by Application (2014-2025)
1.5.2 Information Technology
1.5.3 Finance
1.5.4 Human Capital
1.5.5 Production & Manufacturing
1.5.6 Telecommunication
1.5.7 Automotive
1.5.8 Energy & Utilities
1.5.9 Education
1.5.10 Media & Entertainment
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Technical Support Outsourcing Market Size
2.2 Technical Support Outsourcing Growth Trends by Regions
2.2.1 Technical Support Outsourcing Market Size by Regions (2014-2025)
2.2.2 Technical Support Outsourcing Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
….
12 International Players Profiles
12.1 Accenture
12.1.1 Accenture Company Details
12.1.2 Company Description and Business Overview
12.1.3 Technical Support Outsourcing Introduction
12.1.4 Accenture Revenue in Technical Support Outsourcing Business (2014-2019)
12.1.5 Accenture Recent Development
12.2 Collabera
12.2.1 Collabera Company Details
12.2.2 Company Description and Business Overview
12.2.3 Technical Support Outsourcing Introduction
12.2.4 Collabera Revenue in Technical Support Outsourcing Business (2014-2019)
12.2.5 Collabera Recent Development
12.3 Genpact
12.3.1 Genpact Company Details
12.3.2 Company Description and Business Overview
12.3.3 Technical Support Outsourcing Introduction
12.3.4 Genpact Revenue in Technical Support Outsourcing Business (2014-2019)
12.3.5 Genpact Recent Development
12.4 HCL Technologies
12.4.1 HCL Technologies Company Details
12.4.2 Company Description and Business Overview
12.4.3 Technical Support Outsourcing Introduction
12.4.4 HCL Technologies Revenue in Technical Support Outsourcing Business (2014-2019)
12.4.5 HCL Technologies Recent Development
12.5 Infosys
12.5.1 Infosys Company Details
12.5.2 Company Description and Business Overview
12.5.3 Technical Support Outsourcing Introduction
12.5.4 Infosys Revenue in Technical Support Outsourcing Business (2014-2019)
12.5.5 Infosys Recent Development
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