Self-service Kiosk Market
A self-service kiosk is a small structure which is used to display information for the people who are walking by. It is a self-standing structure which looks like a ticket booth. It often includes a computer screen or a display screen. Kiosks are common in public places like a shopping mall where the shoppers need a screen to know the direction. They are also found at trade shows and professional conferences. It provides access to information for commerce, communication, education, and entertainment. The popularity of self-service kiosk has increased significantly over the last few years.
Since self-service kiosks come with the feature of contactless payments; they are much demanded in the market. It can be said that the rising adoption of contactless payment culture will drive the growth of the Global Self-service Kiosk Market in the coming years. These self-service kiosks are highly demanded in parking slots because they enable quick parking access and help in quick transactions. Thus, as the investments in the smart parking will grow, the self-service kiosk market will grow simultaneously.
The Global Self-service Kiosk Market is expected to grow at a CAGR of 4.3% over the next five years and will touch a figure of around 19600 million US$ in 2024. The self-service kiosks are becoming a medium of customer satisfaction and customer engagement.
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Market Segmentation
The Global Self-service Kiosk Market is segmented into different segments which are classified by type and by application. The leading players in this industry find such reports useful because these reports provide an insight into the industry which can be used for future planning. The key manufacturers in this industry are NCR, Diebold, Fuji Electronics, Crane, Hitachi, GRG Banking, etc.
Based on the type, the Global Self-service Kiosk Market is divided into Indoor Kiosk and Outdoor Kiosk. Indoor Kiosk is expected to hit more sales proportions.
Based on the application, the Global Self-service Kiosk Market can be divided into Retail, Financial Services, Hospitality, Public Sector, Travel, Food Industry, and Other Applications. Self-service Kiosk is mainly used in the retail sector. The trend of retail is increasing with time. Other than retail, transportation and hospitality verticals also offer growth opportunities.
Regional Analysis
Based on the region, the market is segmented into Europe, North America, Asia-Pacific, South America, and the Middle East & Africa.
North America and EMEA will continue to dominate the global self-service kiosk market and will be the leading contributors of growth. APAC is also adopting self-service kiosks in retail and hospitality stores and hence, is expected to grow at a fast rate. These self-service kiosks are used to perform functions like check-in, check-out, card printing, product rental, ticketing, finance, etc.
Industry News:
In July 2019, Tillster released its 2019 Self-Service Kiosk Index which showcased major growth in self-service offerings from quick service and fast-casual restaurants. Kiosks helped in improving the speed of service, reduce waiting time, and lead to the maximization of operational efficiency.
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