The NOC as a Service market is anticipated to expand at a compound annual growth rate (CAGR) of 10.5% from USD 3.73 billion in 2025 to USD 6.14 billion by 2030. In order to transform brittle internal coverage into responsible results across hybrid networks, businesses and MSPs are embracing NOC as a Service. MTTR, change success, backup test-restores, incident and problem management with tiered L1 to L3 responses, capacity and change management that enforces patch windows with rollback and auditable proof, and event monitoring and management that suppresses cascading alarms into a single actionable incident are all necessary for decision makers.
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The rise of hybrid and multi-cloud architectures, surging remote operations, and expanding IoT estates are pushing organizations to contract NOC as a Service to secure outcome-based operations across Event Monitoring & Management, Incident & Problem Management, Service Reporting & Analysis, and Capacity & Change Management. This brings new challenges that favor providers with engineered correlation and suppression to collapse alarm storms into one actionable incident, disciplined runbooks that separate pre-approved Offsite actions from Onsite change windows in Hybrid models, and audit-ready reporting that proves MTTR gains, patch adherence, and backup test-restores. Executable examples are visible in ConnectWise packaging 24/7 monitoring with patch and BDR oversight and publishing alarm-to-ticket-to-fix reporting for MSP partners, Fujitsu operating ISO-certified multivendor NOCs with predefined carrier-escalation runbooks and compliance-grade evidence, and Park Place Technologies attaching recurring operations to existing support relationships with renewal SLOs tied to MTTR and hygiene improvements.
By support model, offsite segment to hold largest market share during forecast period
Offsite models are poised to command the largest market share because they concentrate 24/7 operations where the work is most continuous and repeatable, while preserving governance through contracts and evidence rather than local staffing. What this means in practice is a provider-run NOC that ingests telemetry, performs correlation and suppression, executes pre-approved remediations, and drives alarm-to-ticket flows into the client’s ITSM with strict SLAs, thereby absorbing the round-the-clock L1 and L2 load that is uneconomic to staff internally across time zones. The Offsite model achieves scalability through the standardization of runbooks and reporting, the use of multi-tenant tools, and the publication of monthly evidence packs that meet the requirements of internal audits and service reviews for multiple customers simultaneously.
Buyers tend to concentrate their spending in this area for several reasons: it enables faster time-to-coverage, results in a lower fully loaded cost per monitored endpoint, and provides more predictable improvements in Mean Time to Repair (MTTR) compared to building an in-house team. Several instances highlight this trend. For example, ConnectWise offers Offsite NOC services for Managed Service Providers (MSPs), which include continuous monitoring, patch testing and deployment, and backup and disaster recovery (BDR) oversight. They also provide service reporting and analysis that tracks alarms from tickets to resolution, allowing partners to extend coverage without the need for additional hiring and demonstrating reduced ticket noise and enhanced compliance. Similarly, Fujitsu operates ISO-certified Offsite centers for multivendor networks and utilizes predefined carrier escalation runbooks. This showcases how centralized facilities can process large volumes of events while maintaining evidence-grade reporting in line with regulatory requirements.
By service type, incident & problem management segment to register highest growth rate during forecast period
Among service types, the incident & problem management segment is set to grow at the highest rate because value now concentrates on shortening dwell time and eliminating recurrence, not merely detecting issues. What this entails is a tiered response that moves beyond L1 triage into structured diagnostics, validated fixes, and permanent corrective actions, underpinned by runbooks that encode decision trees, escalation timers, and rollback plans. Growth occurs through measurable improvements, such as reduced Mean Time to Recovery (MTTR), fewer repeat incidents per configuration item (CI), and increased executive visibility into root-cause categories. These insights help inform targeted solutions and maintenance schedules. Such metrics validate the need for incremental scope and higher-value retainers once monitoring is stabilized.
The demand for these solutions is rising because many enterprises have already invested in monitoring tools but continue to miss Service Level Agreements (SLAs) due to handoff delays and incomplete runbooks. As a result, they are seeking outcome-bound Incident and Problem Management services to transform alerts into sustainable recovery strategies. Several examples illustrate this shift: ConnectWise’s Network Operations Center (NOC) takes on remediation duties alongside monitoring and patch management, allowing partners to submit fewer routine tickets and achieve quicker resolutions during executive reviews. Similarly, Fujitsu’s multivendor approach manages categorized changes and escalations directly from its runbooks, providing Service Reporting and Analysis that aligns with clients’ procedures. This alignment helps regulated customers improve their Service Level Objectives (SLOs) on a quarterly basis.
Moreover, providers that optimize correlation in the initial phases typically experience double-digit reductions in duplicate incidents. This efficiency makes subsequent Incident and Problem Management automation more effective and commercially appealing.
North America to account for largest market size during forecast period
North America is projected to have the largest market size, driven by a robust Managed Service Provider (MSP) ecosystem, a high adoption rate of platform-attached services, and stringent audit expectations that favor evidence-based delivery of productized NOC as a Service. This market demand is characterized by the extensive use of offsite operations for continuous event monitoring and management, along with incident and problem management that includes defined remediation processes and monthly reporting tailored for executive and compliance audiences. Capacity scaling is facilitated through platform ecosystems that integrate NOC with remote monitoring and backup services. This enables partners to co-sell standardized offers at scale and transition into hybrid models when regulatory onsite operations are required. The concentration of market size in this region is largely due to large enterprises and mid-market buyers in sectors such as Banking, Financial Services and Insurance (BFSI), Healthcare and Life Sciences, Government and Public Sector, Telecom and Communication Services, and IT and IT-enabled Services (ITeS). These sectors possess the necessary budget and governance requirements that align with evidence-based NOC as a Service contracting.
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Unique Features in the NOC as a Service Market
NOC as a Service provides enterprises with the flexibility to scale monitoring and support capabilities on demand, without the need to invest heavily in building or maintaining in-house infrastructure. This scalability allows businesses of all sizes, from startups to large enterprises, to adapt their network monitoring needs based on real-time requirements.
A standout feature of the NOC as a Service market is its always-on monitoring, ensuring real-time detection of performance anomalies, outages, or cyber threats. Automated alerts, coupled with skilled engineers available around the clock, help organizations minimize downtime and maintain high network reliability.
Service providers in this market increasingly leverage artificial intelligence, machine learning, and automation to enhance operational efficiency. Automated root cause analysis, predictive analytics, and intelligent ticketing systems help reduce human error, accelerate issue resolution, and improve overall service delivery.
Unlike traditional NOCs that may focus on specific infrastructures, NOC as a Service platforms are designed to manage hybrid, multi-cloud, and multi-vendor environments. This flexibility ensures seamless monitoring across legacy systems, private clouds, and public cloud platforms, making it a versatile choice for modern enterprises.
Major Highlights of the NOC as a Service Market
The growing complexity of IT infrastructures, driven by hybrid and multi-cloud deployments, has fueled the demand for outsourcing network operations. Organizations are increasingly turning to NOC as a Service providers to reduce operational burden, gain expert support, and ensure uninterrupted network availability.
The market is witnessing rapid adoption of artificial intelligence, machine learning, and predictive analytics to enhance monitoring accuracy. These technologies enable proactive detection of network anomalies, predictive maintenance, and faster resolution times, setting a new standard for intelligent operations.
Both small and medium-sized enterprises (SMEs) and large corporations are adopting NOC as a Service solutions. SMEs benefit from cost-efficient subscription models, while large enterprises leverage the scalability and expertise offered by providers to manage complex, global IT environments.
As cyber threats continue to rise, NOC as a Service solutions are evolving to combine network monitoring with advanced security features. This includes real-time threat detection, incident response, and compliance management to meet stringent regulatory requirements across industries.
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Top Companies in the NOC as a Service Market
The major vendors covered in NOC as a Service market include Fujitsu (Japan), Park Place Technologies (US), Kaseya (US), Sify Technologies (India), INOC (US), iGlass Networks (US), Infrassist Technologies (India), EXTNOC (US), Mission Control NOC (Canada), Worksent (US), ConnectWise (US), CHR Managed Services (US), Structured (US), Science Soft (US), Microscan Communications (India), CBS (US), Quadrang Systems (India), Futurism Technologies (US), Tailwind Voice & Data (US), Emapta (Philippines), and GCX (US). These players have incorporated various organic and inorganic growth strategies, including collaborations, acquisitions, product launches, partnerships, agreements, and expansions to strengthen their international footprint and capture a greater share of the NOC as a Service market. These organic and inorganic strategies have allowed the market players to expand across geographies by offering NOC as a Service.
Fujitsu
In its latest integrated disclosures, Fujitsu highlights services-led profitability and points to a modular NOC-as-a-Service capability operated from ISO 9000 and ISO 27001 certified facilities that handle very high event volumes across multivendor networks, which it positions as an alternative to building in-house NOC capacity. The offer focuses on Event Monitoring and Management, which includes continuous surveillance across multiple vendors and redundancy. It entails Incident and Problem Management executed through predefined runbooks, incorporating carrier escalation as well as categorized moves and changes. Additionally, it offers Service Reporting and Analysis that aligns with customer procedures and audit requirements, along with Capacity and Change Management supported by pre-engineered provisioning and orchestration. The delivery model is primarily offsite, with options for hybrid models to accommodate onsite change windows. Furthermore, it provides value-added services such as performance management, electronic ticket bonding, engineering support, advanced reporting, and onsite maintenance.
Kaseya
In its most recent IT Operations narrative, Kaseya underscores operational load on IT teams and frames its NOC Services as an offsite extension that removes routine monitoring and patching while increasing reliability and compliance for MSPs and internal IT. The service provides Event Monitoring & Management for networks and devices with 24/7 coverage, Incident & Problem Management via tiered remediation and best-practice monitor sets, Service Reporting & Analysis that tracks backup job success and patch status for auditability, and Capacity & Change Management through scheduled patch windows with deployment, rollback, and exception handling tied to vulnerability reduction. The model is frequently combined with the vendor’s remote monitoring and backup platforms and is used in hybrid arrangements when partners keep regulated onsite changes while the provider operates the 24/7 core.
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