Global Live Chat Software Market
WiseGuyRerports.com Presents “Global Live Chat Software Market 2016-2020” New Document to its Studies Database. The Report Contain 58 Pages With Detailed Analysis.
Description
Live chat is a real-time communication between two users via computer. It is appropriate for low to moderately complex product support and is used by many organizations. It can also be a means of surveying customers without being intrusive. It is a part of multichannel customer service initiative. Live chat software allows website providers to interact directly with visitors on their websites or applications, through some combination of chat/instant messaging and survey forms. It is based on the client-server model, where a client can start a session after logging into a user account.
The analysts forecast the global live chat software market to grow at a CAGR of 7.98% during the period 2016-2020.
Covered in this report
The report covers the present scenario and the growth prospects of the global live chat software market 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of live chat software.
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The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA
The Global Live Chat Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors
• LivePerson
• Zendesk
• LogMeIn
• LiveChat
• SnapEngage
Other prominent vendors
• Comm100
• Freshdesk
• Intercom
• JivoSite
• Kayako
• LiveZilla
• Olark
• Provide Support
• PureChat
• UserLike
• Velaro
• Woopra
Market driver
• Increased need to improve CRM
• For a full, detailed list, view our report
Market challenge
• Requirement of compliances
• For a full, detailed list, view our report
Market trend
• Live chat software integration with social media
• For a full, detailed list, view our report
Key questions answered in this report
• What will the market size be in 2020 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
Complete Report Details @ https://www.wiseguyreports.com/reports/687161-global-live-chat-software-market-2016-2020
Table of Contents -Major Key Points
PART 01: Executive summary
• Highlights
PART 02: Scope of the report
• Market overview
• End-user segmentation
• Geographical information
• Vendor selection
• Summation errors
• Currency exchange rates
PART 03: Market research methodology
• Research methodology
• Economic indicators
PART 04: Introduction
• Key market highlights
• Evolution of live chat software
PART 05: Benefits of live chat software
• Improved customer satisfaction
• Increased sales
• Enhanced customer engagement
• Reduced expenses
• Improved business intelligence
PART 06: Market landscape
• Market overview
• Market size and forecast
PART 07: Market segmentation by end-user
• Global live chat software market by end-user
• Retail and e-commerce
• Travel and hospitality
• IT and consulting
• Telecommunication
• Pharmaceutical
PART 08: Geographical segmentation
• Global live chat software market by geography
• Americas
• EMEA
• APAC
PART 09: Market drivers
• Increased need to improve CRM
• Increase in adoption of live chat software in healthcare insurance industry
• Advantages of live chat over other customer support options
PART 10: Impact of drivers
PART 11: Market challenges
• Requirement of compliances
• Increasing demand for web self-service
• Lack of standardization
PART 12: Impact of drivers and challenges
PART 13: Market trends
• Live chat software integration with social media
• Increase in mobility
• Growing popularity of live chat
PART 14: Impact of trends
PART 15: Five forces model
PART 16: Vendor landscape
• Competitive scenario
• Top-vendor offerings
• Vendor matrix
……..CONTINUED
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