Description
This report focuses on the global ITSM status, future forecast, growth opportunity, key market and key players. The study objectives are to present the ITSM development in United States, Europe and China.
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers’ needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
In 2017, the global ITSM market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
The key players covered in this study
BMC Software
CA Technologies
Servicenow
Cherwell Software
HPE
Citrix Systems
Axios Systems
IBM
Heat Software
Hornbill
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Market segment by Type, the product can be split into
Service portfolio management
Configuration and change management
Service desk software
Operations and performance management
Dashboard, reporting, and analytics
Market segment by Application, split into
Banking, Financial Services, and Insurance (BFSI)
Telecommunication and IT
Healthcare and life sciences
Retail and Consumer Packaged Goods (CPG)
Government and public sector
Energy and utilities
Travel and hospitality
Manufacturing
Education
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global ITSM status, future forecast, growth opportunity, key market and key players.
To present the ITSM development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
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Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global ITSM Market Size Growth Rate by Type (2013-2025)
1.4.2 Service portfolio management
1.4.3 Configuration and change management
1.4.4 Service desk software
1.4.5 Operations and performance management
1.4.6 Dashboard, reporting, and analytics
1.5 Market by Application
1.5.1 Global ITSM Market Share by Application (2013-2025)
1.5.2 Banking, Financial Services, and Insurance (BFSI)
1.5.3 Telecommunication and IT
1.5.4 Healthcare and life sciences
1.5.5 Retail and Consumer Packaged Goods (CPG)
1.5.6 Government and public sector
1.5.7 Energy and utilities
1.5.8 Travel and hospitality
1.5.9 Manufacturing
1.5.10 Education
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 ITSM Market Size
2.2 ITSM Growth Trends by Regions
2.2.1 ITSM Market Size by Regions (2013-2025)
2.2.2 ITSM Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
….
12 International Players Profiles
12.1 BMC Software
12.1.1 BMC Software Company Details
12.1.2 Company Description and Business Overview
12.1.3 ITSM Introduction
12.1.4 BMC Software Revenue in ITSM Business (2013-2018)
12.1.5 BMC Software Recent Development
12.2 CA Technologies
12.2.1 CA Technologies Company Details
12.2.2 Company Description and Business Overview
12.2.3 ITSM Introduction
12.2.4 CA Technologies Revenue in ITSM Business (2013-2018)
12.2.5 CA Technologies Recent Development
12.3 Servicenow
12.3.1 Servicenow Company Details
12.3.2 Company Description and Business Overview
12.3.3 ITSM Introduction
12.3.4 Servicenow Revenue in ITSM Business (2013-2018)
12.3.5 Servicenow Recent Development
12.4 Cherwell Software
12.4.1 Cherwell Software Company Details
12.4.2 Company Description and Business Overview
12.4.3 ITSM Introduction
12.4.4 Cherwell Software Revenue in ITSM Business (2013-2018)
12.4.5 Cherwell Software Recent Development
12.5 HPE
12.5.1 HPE Company Details
12.5.2 Company Description and Business Overview
12.5.3 ITSM Introduction
12.5.4 HPE Revenue in ITSM Business (2013-2018)
12.5.5 HPE Recent Development
12.6 Citrix Systems
12.6.1 Citrix Systems Company Details
12.6.2 Company Description and Business Overview
12.6.3 ITSM Introduction
12.6.4 Citrix Systems Revenue in ITSM Business (2013-2018)
12.6.5 Citrix Systems Recent Development
12.7 Axios Systems
12.7.1 Axios Systems Company Details
12.7.2 Company Description and Business Overview
12.7.3 ITSM Introduction
12.7.4 Axios Systems Revenue in ITSM Business (2013-2018)
12.7.5 Axios Systems Recent Development
12.8 IBM
12.8.1 IBM Company Details
12.8.2 Company Description and Business Overview
12.8.3 ITSM Introduction
12.8.4 IBM Revenue in ITSM Business (2013-2018)
12.8.5 IBM Recent Development
12.9 Heat Software
12.9.1 Heat Software Company Details
12.9.2 Company Description and Business Overview
12.9.3 ITSM Introduction
12.9.4 Heat Software Revenue in ITSM Business (2013-2018)
12.9.5 Heat Software Recent Development
12.10 Hornbill
12.10.1 Hornbill Company Details
12.10.2 Company Description and Business Overview
12.10.3 ITSM Introduction
12.10.4 Hornbill Revenue in ITSM Business (2013-2018)
12.10.5 Hornbill Recent Development
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