Millions of Americans who rushed to buy hot tubs and swim spas during the height of the COVID-19 pandemic are now facing a new reality: their backyard investments are starting to need professional service and repairs.
Epic Spa Repair, a specialized hot tub and swim spa service provider serving the Triangle, Charlotte, and surrounding North Carolina communities, reports a significant uptick in service calls as pandemic-era purchases reach the age where routine maintenance and component repairs become essential.
Industry data shows hot tub sales exploded during the pandemic, with residential demand surging approximately 140% between June 2019 and June 2020 as gyms, spas, and public leisure facilities closed and families sought safe at-home relaxation and entertainment options. Many retailers across the country reported sales increases ranging from 50% to over 200% in the early months of the crisis.
Today, with roughly 7.3 million hot tubs in American homes and the global hot tub market continuing to expand, a large wave of these units—now 4 to 6 years old—are entering prime repair territory. Key components such as pumps (typically lasting 7–10 years), heaters (5–7 years), and covers (3–5 years) are beginning to show wear, creating strong demand for experienced technicians who can diagnose and fix issues quickly without pushing unnecessary replacements.
“During the pandemic, people bought hot tubs for stress relief, hydrotherapy, family time, and a sense of normalcy at home,” said a representative from Epic Spa Repair. “Now those same owners are discovering that proper service is what keeps their spa running efficiently and affordably for years to come. We’re seeing more calls for everything from weak jets and control malfunctions to pump repairs, leaks, and full water system maintenance.”
Epic Spa Repair specializes exclusively in repairs and maintenance rather than sales. The company works on virtually all major brands—including Bullfrog, Hot Spring, Jacuzzi, Sundance, Caldera, Master Spas, and others—across Raleigh, Durham, Chapel Hill, Cary, Wake Forest, Charlotte, and surrounding areas. Technicians focus on honest diagnostics, transparent pricing, and fast turnaround to minimize downtime for busy homeowners.
The rise in service demand aligns with broader industry trends: while new hot tub installations have cooled from their pandemic peak, the service and maintenance segment continues to show steady growth as owners invest in protecting their existing equipment.
“Many of these pandemic-era hot tubs were installed quickly during supply chain chaos, and now owners are realizing the value of expert local support,” the company noted. “Whether it’s restoring performance, preventing bigger problems, or simply keeping energy costs down through proper maintenance, reliable service makes all the difference in long-term enjoyment.”
Epic Spa Repair encourages hot tub and swim spa owners to schedule proactive inspections, especially as warmer weather approaches and usage increases.
Media Contact
Company Name: Epic Spa Repair
Contact Person: Richard Horvath
Email: Send Email
Country: United States
Website: https://epicsparepair.com/hot-tubs/raleigh