Help Desk Outsourcing Market 2019
This report studies the global Help Desk Outsourcing Market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Help Desk Outsourcing market by companies, region, type and end-use industry.
Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.
Factors such as consumerization of IT drive the growth of the market. Several MNCs as well as SMEs are outsourcing their help desk services to reduce the overall TCO. Help desk outsourcing services are being increasingly adopted by organizations with the rise in the mobile workforce and the adoption of the BYOD culture.
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This report focuses on the global top players, covered
CSC
HCL Technologies
HP Enterprise Services
IBM
Qcom Outsourcing
Wipro
…
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Market segment by Type, the product can be split into
Outsourced Level 1 and Level 2 Support Services
Outsourced Technical Helpdesk Support Services
Market segment by Application, split into
Large Enterprises
Small and Medium Enterprises
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Table of Contents –Analysis of Key Points
Global Help Desk Outsourcing Market Size, Status and Forecast 2025
1 Industry Overview of Help Desk Outsourcing
1.1 Help Desk Outsourcing Market Overview
1.1.1 Help Desk Outsourcing Product Scope
1.1.2 Market Status and Outlook
1.2 Global Help Desk Outsourcing Market Size and Analysis by Regions (2013-2018)
1.3 Help Desk Outsourcing Market by Type
1.4 Help Desk Outsourcing Market by End Users/Application
2 Global Help Desk Outsourcing Competition Analysis by Players
2.1 Help Desk Outsourcing Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 CSC
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.2 HCL Technologies
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.3 HP Enterprise Services
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.4 IBM
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.5 Qcom Outsourcing
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.6 Wipro
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
4 Global Help Desk Outsourcing Market Size by Type and Application (2013-2018)
4.1 Global Help Desk Outsourcing Market Size by Type (2013-2018)
4.2 Global Help Desk Outsourcing Market Size by Application (2013-2018)
4.3 Potential Application of Help Desk Outsourcing in Future
4.4 Top Consumer/End Users of Help Desk Outsourcing
5 United States Help Desk Outsourcing Development Status and Outlook
6 Europe Help Desk Outsourcing Development Status and Outlook
7 China Help Desk Outsourcing Development Status and Outlook
8 Japan Help Desk Outsourcing Development Status and Outlook
9 Southeast Asia Help Desk Outsourcing Development Status and Outlook
10 India Help Desk Outsourcing Development Status and Outlook
11 Market Forecast by Regions, Type and Application (2018-2025)
11.1 Global Help Desk Outsourcing Market Size (Value) by Regions (2018-2025)
11.2 Global Help Desk Outsourcing Market Size (Value) by Type (2018-2025)
11.3 Global Help Desk Outsourcing Market Size by Application (2018-2025)
12 Help Desk Outsourcing Market Dynamics
12.1 Help Desk Outsourcing Market Opportunities
12.2 Help Desk Outsourcing Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Help Desk Outsourcing Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Help Desk Outsourcing Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application
13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors
Continued….
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