GreenPal says customer feedback remained strong over the last 30 days, with lawn care providers across the platform earning an average rating of 4.83 out of 5 and 96.2% of reviews being positive.
The latest numbers are based on 315,555 bookings and 11,400 customer reviews submitted over the last month. GreenPal’s full customer satisfaction report shows that 10,972 reviews were positive, 159 were neutral, and 269 were negative.
The company emphasized the importance of such feedback during busy periods, when service quality undergoes testing. When booking volume is high, homeowners tend to notice quickly if communication slips, providers stop following through, or the work does not match expectations. In this case, the review data suggest that most customers were still having a positive experience even as demand remained elevated.
A strong rating does not mean much if it comes from a small sample. But when a 4.83 average rating is backed by more than 315,000 bookings and 11,000 reviews in a single month, it gives a much clearer picture of how homeowners are feeling about the service they receive.
What Homeowners Should Know
For homeowners, the takeaway is pretty simple: customer feedback held up well even while booking volume stayed busy. That matters because high-demand periods are usually when service gets tested the most. If reviews are still strong at that kind of scale, it is a good sign that customers are getting dependable service.
No platform handling this much local service activity is going to have perfect feedback on every job. But when more than 96% of reviews are positive, and only 2.4% are negative, that gives homeowners a useful benchmark for the overall customer experience.
“Demand always increases when the weather improves, but certain cities experience a faster growth rate than others. Nashville made a big move this month, and Atlanta was right behind it. That tells me homeowners are trying to get ahead of the season and lock in service early. In a market where demand is heating up, waiting too long can leave you with fewer solid options.” – Bryan Clayton, CEO
GreenPal stated that a strong review performance typically hinges on fundamental principles. In lawn care, customers want the provider to show up, do the work right, and leave them feeling like they made the right choice.
Key Facts
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Total bookings over the last 30 days: 315,555
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Average customer rating: 4.83 out of 5
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Total reviews over the last 30 days: 11,400
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Positive reviews: 10,972 (96.2%)
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Negative reviews: 269 (2.4%)
About GreenPal
GreenPal is an online marketplace that helps homeowners find and book local lawn care professionals. Customers can compare prices, reviews, and availability, while lawn care companies use the platform to win new business and manage recurring service. GreenPal operates across major U.S. markets and regularly publishes data on lawn care pricing, customer feedback, and seasonal service trends.
Media Contact
Company Name: GreenPal
Contact Person: Gene Caballero
Email: Send Email
Phone: 1-866-798-4485
Address:1312 5th Avenue North
City: Nashville
State: TN 37208
Country: United States
Website: https://www.yourgreenpal.com/