Contact Center Analytics Market:
Executive Summary
This report studies the global Contact Center Analytics market, analyzes and researches the Contact Center Analytics development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
- Cisco Systems (US)
- Genpact(Bermuda)
- Verint Systems (US)
- 8X8 (US)
- Genesys (US)
- Oracle (US)
- Mitel Networks (Canada)
- SAP (Germany)
- Enghouse Interactive (US)
- Five9 (US)
- CallMiner (US)
- Servion Global Solutions (India)
Market segment by Regions/Countries, this report covers
- United States
- EU
- Japan
- China
- India
- Southeast Asia
Market segment by Type, the product can be split into
- On-Premises
- Cloud
Market segment by Application, Contact Center Analytics can be split into
- Automatic Call Distributor
- Log Management
- Risk and Compliance Management
- Real-time Monitoring and Reporting
- Workforce Optimization
- Customer Experience Management
- Others Applications
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Table of content:
Global Contact Center Analytics Market Size, Status and Forecast 2025
1 Industry Overview of Contact Center Analytics
1.1 Contact Center Analytics Market Overview
1.1.1 Contact Center Analytics Product Scope
1.1.2 Market Status and Outlook
1.2 Global Contact Center Analytics Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 Contact Center Analytics Market by Type
1.3.1 On-Premises
1.3.2 Cloud
1.4 Contact Center Analytics Market by End Users/Application
1.4.1 Automatic Call Distributor
1.4.2 Log Management
1.4.3 Risk and Compliance Management
1.4.4 Real-time Monitoring and Reporting
1.4.5 Workforce Optimization
1.4.6 Customer Experience Management
1.4.7 Others Applications
2 Global Contact Center Analytics Competition Analysis by Players
2.1 Contact Center Analytics Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 Cisco Systems (US)
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.1.5 Recent Developments
3.2 Genpact(Bermuda)
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.2.5 Recent Developments
3.3 Verint Systems (US)
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.3.5 Recent Developments
3.4 8X8 (US)
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.4.5 Recent Developments
3.5 Genesys (US)
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.5.5 Recent Developments
3.6 Oracle (US)
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.6.5 Recent Developments
3.7 Mitel Networks (Canada)
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.7.5 Recent Developments
3.8 SAP (Germany)
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.8.5 Recent Developments
3.9 Enghouse Interactive (US)
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.9.5 Recent Developments
3.10 Five9 (US)
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.10.5 Recent Developments
3.11 CallMiner (US)
3.12 Servion Global Solutions (India)
4 Global Contact Center Analytics Market Size by Type and Application (2013-2018)
4.1 Global Contact Center Analytics Market Size by Type (2013-2018)
4.2 Global Contact Center Analytics Market Size by Application (2013-2018)
4.3 Potential Application of Contact Center Analytics in Future
4.4 Top Consumer/End Users of Contact Center Analytics
Continuous…
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