Call Center Market 2020
Description:
The purpose of the report is to provide a comprehensive and detailed analysis for the industry Call Center. The report takes 2020 as the base year and considers a wide range of factors affecting the industry to provide a forecast till the year 2026. The information provided by the report can be used by industry and market analysts as well as by people who have an interest in the industry. The data used in the report is reliable and accurate. Primary and secondary research has been conducted to collect the data. The data in the report has been analysed using a wide range of mathematical and statistical metrics so as to provide the users of the report with quantifiable numbers that can be used to compare the performance of the industry with others of the same type. Methods like Price Trend Analysis. SWOT, Porters 5 Forces have been made use to prepare the report and give a reliable analysis of the industry.
This report focuses on the global Call Center status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Call Center development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study:-
[24]7 Inc
Alliance Data System
ATOS
BT Communications (Ireland)
Capita Customer Management
Convergys Corp
Enter Call Center
EXL Service Holdings
Genpact
HCL BPO Services NI
IBEX Global
IBM Global Process Services
Plusoft Informatica
Sitel
Sykes Enterprises
Tata Consultancy Services
Teleperformance
West Corporation
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Market segment by Type, the product can be split into
Out-sourced Call Centers
In-house Call Centers
Market segment by Application, split into
Mass Market Center
B2B Center
Universal Center
In this study, the years considered to estimate the market size of Call Center are as follows:
History Year: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Year 2020 to 2026
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Segmental Analysis: –
The industry CALL CENTER is segmented on the basis of the applications, end-users as well as the type of products and services it provides. The report therefore studies the industry on the basis of these segments. The report provides detailed data related to the applications that drive the growth of the industry. The report also discusses the products and services and their end-users who make a significant contribution to the revenue of the industry CALL CENTER. New product innovations by the industry are also talked about in the report.
Table of Content: –
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Call Center Revenue
1.4 Market Analysis by Type
1.4.1 Global Call Center Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Out-sourced Call Centers
1.4.3 In-house Call Centers
1.5 Market by Application
1.5.1 Global Call Center Market Share by Application: 2020 VS 2026
1.5.2 Mass Market Center
1.5.3 B2B Center
1.5.4 Universal Center
1.6 Study Objectives
1.7 Years Considered
……
13 Key Players Profiles
13.1 [24]7 Inc
13.1.1 [24]7 Inc Company Details
13.1.2 [24]7 Inc Business Overview and Its Total Revenue
13.1.3 [24]7 Inc Call Center Introduction
13.1.4 [24]7 Inc Revenue in Call Center Business (2015-2020))
13.1.5 [24]7 Inc Recent Development
13.2 Alliance Data System
13.2.1 Alliance Data System Company Details
13.2.2 Alliance Data System Business Overview and Its Total Revenue
13.2.3 Alliance Data System Call Center Introduction
13.2.4 Alliance Data System Revenue in Call Center Business (2015-2020)
13.2.5 Alliance Data System Recent Development
13.3 ATOS
13.3.1 ATOS Company Details
13.3.2 ATOS Business Overview and Its Total Revenue
13.3.3 ATOS Call Center Introduction
13.3.4 ATOS Revenue in Call Center Business (2015-2020)
13.3.5 ATOS Recent Development
13.4 BT Communications (Ireland)
13.4.1 BT Communications (Ireland) Company Details
13.4.2 BT Communications (Ireland) Business Overview and Its Total Revenue
13.4.3 BT Communications (Ireland) Call Center Introduction
13.4.4 BT Communications (Ireland) Revenue in Call Center Business (2015-2020)
13.4.5 BT Communications (Ireland) Recent Development
13.5 Capita Customer Management
13.5.1 Capita Customer Management Company Details
13.5.2 Capita Customer Management Business Overview and Its Total Revenue
13.5.3 Capita Customer Management Call Center Introduction
13.5.4 Capita Customer Management Revenue in Call Center Business (2015-2020)
13.5.5 Capita Customer Management Recent Development
13.6 Convergys Corp
13.6.1 Convergys Corp Company Details
13.6.2 Convergys Corp Business Overview and Its Total Revenue
13.6.3 Convergys Corp Call Center Introduction
13.6.4 Convergys Corp Revenue in Call Center Business (2015-2020)
13.6.5 Convergys Corp Recent Development
13.7 Enter Call Center
13.7.1 Enter Call Center Company Details
13.7.2 Enter Call Center Business Overview and Its Total Revenue
13.7.3 Enter Call Center Call Center Introduction
13.7.4 Enter Call Center Revenue in Call Center Business (2015-2020)
13.7.5 Enter Call Center Recent Development
13.8 EXL Service Holdings
13.8.1 EXL Service Holdings Company Details
13.8.2 EXL Service Holdings Business Overview and Its Total Revenue
13.8.3 EXL Service Holdings Call Center Introduction
13.8.4 EXL Service Holdings Revenue in Call Center Business (2015-2020)
13.8.5 EXL Service Holdings Recent Development
13.9 Genpact
13.9.1 Genpact Company Details
13.9.2 Genpact Business Overview and Its Total Revenue
13.9.3 Genpact Call Center Introduction
13.9.4 Genpact Revenue in Call Center Business (2015-2020)
13.9.5 Genpact Recent Development
13.10 HCL BPO Services NI
13.11 IBEX Global
13.12 IBM Global Process Services
13.13 Plusoft Informatica
13.14 Sitel
13.15 Sykes Enterprises
Continued…..
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