Market Synopsis:
Market Research Future (MRFR) has recently availed a report on the global field service management platform market asserting that the global market for field service management platform is anticipated to project significant growth during the forecast period of 2016-2022.
The rapid development and adoption of cloud-based technologies and the incorporation of advanced technologies to maximize the productivity of the business processes are majorly driving the global field service management platform market. The growing demand for an integrated and centralized platform for field service management is fueling the expansion of the global field service management platform market. The proliferation in the field operations across various industrial sectors is inducing demand for a centralized platform to manage these operations, leading to the significant growth of the global Field Service Management Platform Market.
The brisk increase in adoption of FSM platform in various small as well as medium scale enterprises is anticipated to impact positively on the expansion of the global field service management platform during the forecast period. The increasing acceptance of advanced technology across various industrial fields is driving the global field service management platform market towards higher verticals.
The facilities provided by field service management platform such as enhanced productivity, better line of communication, improved coordination of logistical tasks, document maintenance, help desk services and others are majorly driving the growing demand of the field service management platform, which in turn is fueling the expansion of the global field service management platform market. The flexibility of FSM platform to provide solutions for small, medium and large enterprises is increasing the adoption of these platforms in the global market, resulting into the expansion of the global field service management platform market during the forecast period.
However, the slow technological growth in the underdeveloped countries and some of the developing countries and lack of awareness regarding the advancement in technology is likely to hinder the growth of the global field service management platform.
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Key Players:
The key players in the market of Field Service Management Platform Aare- Oracle Corporation (U.S.), SAP SE (Germany), IBM Corporation (U.S.), Microsoft Corporation (U.S.), ClickSoftware Technologies (U.S.), Industrial & Financial Systems AB (Sweden), ServicePower Technologies PLC (U.K.), ServiceMax Inc. (U.S.), Infor (U.S.), and Astea International Inc. (U.S.) are some of the prominent players profiled in MRFR Analysis and are at the forefront of competition in the Global Field Service Management Platform Market.
Market Segmentation:
The global field service management platform market has been segmented on the basis of deployment, domain, and industry. Based on deployment, the FSM platform market is segmented into on-premise and on-cloud. Among these, the on-cloud deployment segment is anticipated to gain traction during the forecast period due to the increasing adoption of cloud-based solutions across a wide range of small to large-scale enterprises. The benefits provided by on-cloud FSM solutions such as scalability, flexibility, real-time access to data, and low cost are increasing the inclination of end-users towards the adoption of these solutions for maximizing productivity.
Based on domains, the FSM platform market is segmented into SMEs and large business units. Based on industry, the global FSM platform market is segmented into telecommunication, healthcare, manufacturing, transportation and logistics, oil and gas, and others. Among these, the healthcare industry segment is anticipated to project the fastest growth during the forecast period due to the increased adoption of FSM platforms by the players of the healthcare industry in order to sustain the strong competitive environment of the healthcare sector in developing countries.
Regional Analysis:
North America accounts for the largest market share in the global field service management platform market. The rapid evolution and technology, the presence of leading players of the global market and easy adoption of advanced technology are the major factors driving the field service management market in this region. The Europe region is considered to be the second largest market for FSM platform after North America. However, the Asia-Pacific region is anticipated to project the fastest growth in the global field service management platform market during the forecast period.
Industry News
September 2017 – ClickSoftware Technologies announces global reseller agreement with SAP, providing cloud-based field service management. The solution is available now and enables real-time, automated, context-based recommendations for service planning, scheduling, execution and analysis to support intelligent decision making.
October 2017 – NetSuite Astea International and Kobelco Systems Corporation partner to deliver comprehensive, IoT and AI-enabled field service management solutions. This next generation service platform now seamlessly merges the early warning capabilities of IoT and the diagnostic capabilities of AI with the broad capabilities of Astea Alliance to optimize the combination of remote, predictive and preventative maintenance activities.
September 2017 – Astea Unveils latest version of its alliance service management & mobile workforce platform, unifying the service-driven organization and connecting it to the service ecosystem. This release represents a major step in unifying and connecting all service stakeholders into one cohesive service ecosystem focused on delivering superior service outcomes for a company and its customers, both within and outside of an organization.
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Target Audience
- FSM Platform providers
- Cloud Service Providers
- Software Developers
- System Integrators
- Manufacturing Industry
- Government organizations
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