Two BBB files at one St. Louis address, an F and an A+, sit beside a 1.8 Trustpilot score in September 2026
St. Louis, MO – September 10, 2026 – Enterprise Rent-A-Car reviews sit across public records that read very differently, with two Better Business Bureau files at the same address carrying opposite letter grades. Renters can compare prices on CarRentalMatch before they book.
For this report we read the public enterprise rent-a-car reviews on Trustpilot and BBB in September 2026, and set them beside the rules Enterprise publishes itself.
What is Enterprise Rent-A-Car
Enterprise is a vehicle rental brand founded in 1957 by Jack Taylor. Its parent company, which took the name Enterprise Mobility in October 2023, reports more than 9,500 rental branches across more than 90 countries and territories, a fleet above 2.4 million vehicles, and 39 billion dollars of revenue in its 2025 fiscal year. The BBB file lists the head office in St. Louis, Missouri.
Fleet, locations and rental policies
Much of the final total is set by the posted rules. The minimum age is 21 in most states, and 18 in Michigan and New York. Drivers under 25 pay a young renter fee of approximately 25 dollars a day. On cars it runs to 34 dollars a day in Michigan and 68.75 dollars in New York at ages 18 to 20, and 15.50 dollars and 33.25 dollars in those states at 21 to 24.
Additional drivers cost 15 dollars a day, or 5 dollars a day in New York, and a spouse or domestic partner drives free. On a debit card rental only a spouse or partner may be added, and a credit card deposit of 200 to 850 dollars applies.
Mileage is unlimited on most classes, with large vans, SUVs and exotics capped at 10 to 25 cents a mile beyond the limit. Fuel is returned at the level it left at, or the company applies its local refuelling rate, which it says is typically above the pump price. A prepaid booking cancelled more than 24 hours ahead costs 50 dollars, and 100 dollars inside 24 hours or for a no show, while pay later rates carry none. Enterprise Plus is free to join, earns a point per dollar, and runs three tiers.
What enterprise rent-a-car reviews say about counters and charges
On Trustpilot, read September 10, 2026, the United States profile held 1.8 out of 5 from 24,604 reviews, and the United Kingdom profile 1.9 from 9,457, with 70 percent of those at one star and 23 percent at five. Positive reviewers describe helpful, polite branch staff and service they found efficient and friendly, and that praise names branches rather than the brand. Critical reviewers report unexpected extra charges, billing disputes, support that was slow to respond, long waits, and charges that arrive after the car goes back. Complaints on the BBB file follow a similar pattern, with disputed damage and customer service the recurring wording. Enterprise publishes the fees it charges and the conditions on each rate.
The BBB record needs care, because two files share that St. Louis address and neither is accredited. The file named Enterprise Rent-A-Car carries an F letter grade and shows 4,727 complaints closed in three years, 1,569 of them in the past twelve months, with customer reviews averaging 1.27 out of 5 from 680 posts. The file named Enterprise Mobility carries an A+ grade. BBB states that “Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.”
How to get the best price
Comparing the full total rather than the daily rate, with the same pickup and drop times at every supplier, is the place to start. A free tool such as CarRentalMatch checks offers across suppliers for one trip, which shows whether Enterprise is cheapest on those dates.
Several published fees can be trimmed. Adding a spouse or partner rather than a friend avoids the additional driver fee, a pay later rate carries no cancellation charge, and returning the car at the fuel level it left with avoids the refuelling rate. Photographs at pickup and return give renters a record if a charge is queried later.
Verdict on enterprise rent-a-car reviews in 2026
Read together, enterprise rent-a-car reviews describe a large network that many renters rate well at the branch, with the criticism gathered around charges raised after the return. The two BBB files grade complaint handling, while the star averages reflect how the rentals felt to the people who posted. A cancellable rate, photographs and a careful read of the receipt cover most of the ground.
About CarRentalMatch
CarRentalMatch is a free car rental price comparison website. It shows rates from a range of suppliers for the same pickup point and dates, so travellers can see the spread. It does not rent vehicles itself. CarRentalMatch does not own, operate or represent any rental brand named in this release.
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