United Kingdom – Design My Case, a top-rated provider of personalized mobile phone accessories, has resolved an issue with a simple coupon code discount. The issue, recognized earlier this year, allowed Design My Case customers to add multiple products to their online cart and effectively reduce the total purchase price to zero. One customer initially exploited the flaw, but a viral social media post the following day quickly generated over 2,500 orders from people using the same method to get free products.
“After we noticed discrepancies in our inventory and management system, specifically for orders of iPhone personalized cases and phone holders, red flags went up immediately,” remarked Chris Wilson, Director of Design My Case. “It was very unusual. The pattern quickly revealed an issue with our coupon code promotion. After taking a close look at the system, we partnered with our developer to locate the issue and quickly fix the problem,” he added.
Despite the cost of this flaw in the coupon system, Design My Case took ownership of the issue, accepted fault, and respectfully honored all orders placed used the coupon code during this time. Customers received the personalized phone accessories they purchased for free straight to their door. The decision to honor the purchases, notably unusual for a company operating in this market, reflects Design My Case’s unparalleled commitment to customer service and support. Each day, the company strives to do right by its customers.
“We recognized it would be the right thing to do, considering the whole point of the discount code was to help shoppers get a better bang for their buck in these desperate times,” added Chris Wilson. “We are committed to our customers, and I suspect many were surprised to find their personalized phone accessories in their mailboxes – for free. That is the way we do it here at Design My Case,” he added.
Launched in late 2018, Design My Case is committed to providing high-quality and personalized products to its customers. The company’s innovative online design interface makes it easy to get phone accessories, mounts, cases, phone holders, and more, personalized to any customer’s style preference. Customers can simply select from a huge range of predesigned graphic and art templates, or easily add photos directly from their phone, tablet, or computer to get started personalizing their accessories.
Design My Case has proudly served thousands of customers in the United Kingdom and beyond with personalized phone accessories for devices from Apple, Android, Google, LG, Samsung, Sony, and other manufacturers in the last three years. To learn more, or to order a personalized phone accessory, please visit DesignMyCase.co.uk.