ATLANTA – March 16, 2020 – Appointment Scheduling software company, SUMO Scheduler, is seeing a huge spike in demand in 2020, amid corporate concerns about the spread of coronavirus. Similarly, demand for video conferencing and collaboration tools from Microsoft, Google, and Zoom is skyrocketing and expected to increase more as the number of cases rise.
The increase in customer demand demonstrates one organization flourishing while others are seeing a downturn on account of the worldwide outbreak of the COVID-19 virus. Recently, U.S. Centers for Disease Control and Prevention authorities proposed that, given the opportunity of the coronavirus being announced a pandemic in the nation, individuals working for organizations can use tools like SUMO Scheduler to book virtual meetings over voice or video conferences as opposed to meeting face to face.
In February so far, 77 public company transcripts mention “work from home” or “working from home,” according to financial data platform Sentieo. That’s up from only four mentions of the phrase around the same time a year ago. The vast majority of those documents also mention coronavirus.
SUMO Scheduler’s 10-year partner, Salesforce.com even announced this week, “Along with our employees in Washington State, we are strongly encouraging all employees across California to work remotely for the month of March.” Further, Alibaba CEO Daniel Zhang told investors on a recent earnings call, “the crisis is a very, very big challenge to the society,” but it also gives people a “chance to try a new way of living and new way of work.”
SUMO CEO, Jason North states, “It’s critical to our customers success that they are able to keep utilization up as workers transition to work-from-home and this is exactly the strength of our software. Our appointment scheduling automation software adds up to 75% more appointments to our users calendars and does a fantastic job facilitating remote meetings.”
SUMO’s VP of Product Architecture, Nick Zenko adds, “As a heavily customer-focused organization, SUMO Scheduler is even taking it a step further to work closely with key customers and ensure additional priority is put on any product enhancements that may further support remote workers.”
SUMO is currently running promotions to help prospective customers during these uncertain times and encourages interested organizations to “click TALK TO AN EXPERT on our website to use SUMO to schedule a virtual meeting with our product experts and learn more”.
ABOUT SUMO SCHEDULER
SUMO powers conversations that drive business growth. SUMO is trusted by industry leading organizations including the Fortune 500, healthcare, government, and universities to transform their customer engagement strategy to acquire, grow, and build brand advocates. SUMO accelerates your organization’s responsiveness to customer demand, necessary to drive business growth.
Our scheduling platform seamlessly integrates into your existing customer journey touchpoints and business processes, powering conversations that result in higher conversion rates and increased customer loyalty. SUMO includes online appointment scheduling, event scheduling, and queue scheduling all in a single platform solution built fully native on Salesforce.