Summary

WiseGuyReports.com adds “Customer Relationship Management (CRM) Outsourcing Market 2018 Global Analysis, Growth, Trends and Opportunities Research Report Forecasting to 2023” reports to its database.

This report provides in depth study of “Customer Relationship Management (CRM) Outsourcing Market” using SWOT analysis i.e. Strength, Weakness, Opportunities and Threat to the organization. The Customer Relationship Management (CRM) Outsourcing Market report also provides an in-depth survey of key players in the market which is based on the various objectives of an organization such as profiling, the product outline, the quantity of production, required raw material, and the financial health of the organization.

Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions. 
The retail segment accounted for the majority of shares toward the CRM outsourcing market during 2017. The segment is expected to lead the customer relationship management (CRM) outsourcing market in the forthcoming years. 
In terms of geography, during 2017, the Americas contributed the majority of shares toward the CRM outsourcing market. It has been estimated that the customer relationship management (CRM) outsourcing market will witness growth in this region during the projected period. 

This report focuses on the global Customer Relationship Management (CRM) Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Relationship Management (CRM) Outsourcing development in United States, Europe and China.

The key players covered in this study 
IBM 
Accenture 
Cognizant 
Infosys 
HCL Technologies 

Market segment by Type, the product can be split into 
Communications Management 
Multi-Channel Customer Engagement 
Analytic Solutions 
Others

Market segment by Application, split into 
Retail 
BFSI 
Telecom & IT 
Healthcare 
Others

Market segment by Regions/Countries, this report covers 
United States 
Europe 
China 
Japan 
Southeast Asia 
India 
Central & South America

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Major Key Points in Table of Content

1 Report Overview 
1.1 Study Scope 
1.2 Key Market Segments 
1.3 Players Covered 
1.4 Market Analysis by Type 
1.4.1 Global Customer Relationship Management (CRM) Outsourcing Market Size Growth Rate by Type (2013-2025) 
1.4.2 Communications Management 
1.4.3 Multi-Channel Customer Engagement 
1.4.4 Analytic Solutions 
1.4.5 Others 
1.5 Market by Application 
1.5.1 Global Customer Relationship Management (CRM) Outsourcing Market Share by Application (2013-2025) 
1.5.2 Retail 
1.5.3 BFSI 
1.5.4 Telecom & IT 
1.5.5 Healthcare 
1.5.6 Others 
1.6 Study Objectives 
1.7 Years Considered

2 Global Growth Trends 
2.1 Customer Relationship Management (CRM) Outsourcing Market Size 
2.2 Customer Relationship Management (CRM) Outsourcing Growth Trends by Regions 
2.2.1 Customer Relationship Management (CRM) Outsourcing Market Size by Regions (2013-2025) 
2.2.2 Customer Relationship Management (CRM) Outsourcing Market Share by Regions (2013-2018) 
2.3 Industry Trends 
2.3.1 Market Top Trends 
2.3.2 Market Drivers 
2.3.3 Market Opportunities

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12 International Players Profiles 
12.1 IBM 
12.1.1 IBM Company Details 
12.1.2 Company Description and Business Overview 
12.1.3 Customer Relationship Management (CRM) Outsourcing Introduction 
12.1.4 IBM Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018) 
12.1.5 IBM Recent Development 
12.2 Accenture 
12.2.1 Accenture Company Details 
12.2.2 Company Description and Business Overview 
12.2.3 Customer Relationship Management (CRM) Outsourcing Introduction 
12.2.4 Accenture Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018) 
12.2.5 Accenture Recent Development 
12.3 Cognizant 
12.3.1 Cognizant Company Details 
12.3.2 Company Description and Business Overview 
12.3.3 Customer Relationship Management (CRM) Outsourcing Introduction 
12.3.4 Cognizant Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018) 
12.3.5 Cognizant Recent Development 
12.4 Infosys 
12.4.1 Infosys Company Details 
12.4.2 Company Description and Business Overview 
12.4.3 Customer Relationship Management (CRM) Outsourcing Introduction 
12.4.4 Infosys Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018) 
12.4.5 Infosys Recent Development 
12.5 HCL Technologies 
12.5.1 HCL Technologies Company Details 
12.5.2 Company Description and Business Overview 
12.5.3 Customer Relationship Management (CRM) Outsourcing Introduction 
12.5.4 HCL Technologies Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018) 
12.5.5 HCL Technologies Recent Development

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