Latest Market Analysis Research Report on “Customer Care BPO Market” has been added to Wise Guy Reports database.

Introduction

“Customer Care BPO Market”

According to this study, over the next five years the Customer Care BPO market will register a 6.2%% CAGR in terms of revenue, the global market size will reach $ 63080 million by 2025, from $ 49580 million in 2019. In particular, this report presents the global revenue market share of key companies in Customer Care BPO business, shared in Chapter 3.

This report presents a comprehensive overview, market shares, and growth opportunities of Customer Care BPO market by product type, application, key manufacturers and key regions and countries.

This study specially analyses the impact of Covid-19 outbreak on the Customer Care BPO, covering the supply chain analysis, impact assessment to the Customer Care BPO market size growth rate in several scenarios, and the measures to be undertaken by Customer Care BPO companies in response to the COVID-19 epidemic.

 

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Key Players of Global Customer Care BPO Market =>

• Teleperformance SA
• Webhelp
• Convergys
• Sykes Enterprises
• Atento
• Arvato
• Acticall (Sitel)
• TeleTech Holdings
• Alorica
• Serco
• StarTek Inc
• Amdocs
• West Corporation
• Comdata
• Infosys BPM
• Transcom

 

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

 

Segmentation by type: breakdown data from 2015 to 2020 in Section 2.3; and forecast to 2025 in section 10.7.

Onshore Outsourcing

Offshore Outsourcing

 

Segmentation by application: breakdown data from 2015 to 2020, in Section 2.4; and forecast to 2025 in section 10.8.

Telecom and IT

BFSI

Healthcare and Life Sciences

Government and Public

Retail and Consumer Goods

Others

 

This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.

Americas

United States

Canada

Mexico

Brazil

APAC

China

Japan

Korea

Southeast Asia

India

Australia

Europe

Germany

France

UK

Italy

Russia

Middle East & Africa

Egypt

South Africa

Israel

Turkey

GCC Countries

 

Research objectives

To study and analyze the global Customer Care BPO market size by key regions/countries, type and application, history data from 2015 to 2019, and forecast to 2025.

To understand the structure of Customer Care BPO market by identifying its various subsegments.

Focuses on the key global Customer Care BPO players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.

To analyze the Customer Care BPO with respect to individual growth trends, future prospects, and their contribution to the total market.

To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).

To project the size of Customer Care BPO submarkets, with respect to key regions (along with their respective key countries).

To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.

To strategically profile the key players and comprehensively analyze their growth strategies.

 

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Major Key Points of Global Customer Care BPO Market

1 Scope of the Report

2 Executive Summary

3 Global Customer Care BPO by Players

4 Customer Care BPO by Regions

9 Market Drivers, Challenges and Trends

10 Global Customer Care BPO Market Forecast

11 Key Players Analysis

11.1 Teleperformance SA

11.1.1 Company Details

11.1.2 Customer Care BPO Product Offered

11.1.3 Teleperformance SA Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)

11.1.4 Main Business Overview

11.1.5 Teleperformance SA News

11.2 Webhelp

11.2.1 Company Details

11.2.2 Customer Care BPO Product Offered

11.2.3 Webhelp Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)

11.2.4 Main Business Overview

11.2.5 Webhelp News

11.3 Convergys

11.3.1 Company Details

11.3.2 Customer Care BPO Product Offered

11.3.3 Convergys Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)

11.3.4 Main Business Overview

11.3.5 Convergys News

11.4 Sykes Enterprises

11.4.1 Company Details

11.4.2 Customer Care BPO Product Offered

11.4.3 Sykes Enterprises Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)

11.4.4 Main Business Overview

11.4.5 Sykes Enterprises News

11.5 Atento

11.5.1 Company Details

11.5.2 Customer Care BPO Product Offered

11.5.3 Atento Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)

11.5.4 Main Business Overview

11.5.5 Atento News

11.6 Arvato

11.6.1 Company Details

11.6.2 Customer Care BPO Product Offered

11.6.3 Arvato Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)

11.6.4 Main Business Overview

11.6.5 Arvato News

11.7 Acticall (Sitel)

11.7.1 Company Details

11.7.2 Customer Care BPO Product Offered

11.7.3 Acticall (Sitel) Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)

11.7.4 Main Business Overview

11.7.5 Acticall (Sitel) News

11.8 TeleTech Holdings

11.8.1 Company Details

11.8.2 Customer Care BPO Product Offered

11.8.3 TeleTech Holdings Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)

11.8.4 Main Business Overview

11.8.5 TeleTech Holdings News

11.9 Alorica

11.9.1 Company Details

11.9.2 Customer Care BPO Product Offered

11.9.3 Alorica Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)

11.9.4 Main Business Overview

11.9.5 Alorica News

11.10 Serco

11.10.1 Company Details

11.10.2 Customer Care BPO Product Offered

11.10.3 Serco Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)

11.10.4 Main Business Overview

11.10.5 Serco News

11.11 StarTek Inc

11.12 Amdocs

11.13 West Corporation

11.14 Comdata

11.15 Infosys BPM

11.16 Transcom

 

12 Research Findings and Conclusion

 

NOTE : Our team is studying Covid-19 and its impact on various industry verticals and wherever required we will be considering Covid-19 footprints for a better analysis of markets and industries. Cordially get in touch for more details.

 

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