Description
Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.
United States and Europe have a larger market share in 2017 which together account for 57.41%, and will witness a stable growth in following years. China hold a market share of 9.60% will still play an important role which cannot be ignored. Any changes from Central & South America might affect the development trend of Customer Care BPO. Japan also play important roles in global market, but it will witness the comparatively lowest growth rate within selected regions.
In 2018, the global Customer Care BPO market size was 55500 million US$ and it is expected to reach 81700 million US$ by the end of 2025, with a CAGR of 5.7% during 2019-2025.
The global Customer Care BPO market analysis covers an in-depth analysis of the major industry players. The report outlines the current Customer Care BPO market trends and future estimations of the market from 2020-2025. Estimates and forecast are based on various factors impacting the market growth in terms of volume and value both. Further, Porter’s Five Forces analysis is done in this research report to analyze the potential of buyers and suppliers and the competitive landscape of the industry for future strategy building.
This report focuses on the global Customer Care BPO status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Care BPO development in United States, Europe and China.
The key players covered in this study
Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Atento
TeleTech Holdings
Serco
Acticall (Sitel)
Alorica
Webhelp
Amdocs
Transcom
Comdata
West Corporation
Infosys BPM
StarTek Inc
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Market segment by Type, the product can be split into
Onshore Outsourcing
Offshore Outsourcing
Market segment by Application, split into
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
Regional Description
Region-wise, the Customer Care BPO market is analyzed across Asia-Pacific, Europe, and North America. North America has the highest market share in terms of Customer Care BPO types, which is attributed to the large consumer base and presence of production facilities in the region. The region is also set to give ample opportunities due to the increased spending power of the people. Further, Asia-Pacific is anticipated to experience rapid growth in the Customer Care BPO market during the forecast period.
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Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Care BPO Market Size Growth Rate by Type (2014-2025)
1.4.2 Onshore Outsourcing
1.4.3 Offshore Outsourcing
1.5 Market by Application
1.5.1 Global Customer Care BPO Market Share by Application (2014-2025)
1.5.2 Telecom & IT
1.5.3 BFSI
1.5.4 Healthcare & Life Sciences
1.5.5 Government & Public
1.5.6 Retail & Consumer Goods
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Customer Care BPO Market Size
2.2 Customer Care BPO Growth Trends by Regions
2.2.1 Customer Care BPO Market Size by Regions (2014-2025)
2.2.2 Customer Care BPO Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
….
12 International Players Profiles
12.1 Teleperformance SA
12.1.1 Teleperformance SA Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Care BPO Introduction
12.1.4 Teleperformance SA Revenue in Customer Care BPO Business (2014-2019)
12.1.5 Teleperformance SA Recent Development
12.2 Convergys
12.2.1 Convergys Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Care BPO Introduction
12.2.4 Convergys Revenue in Customer Care BPO Business (2014-2019)
12.2.5 Convergys Recent Development
12.3 Arvato
12.3.1 Arvato Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Care BPO Introduction
12.3.4 Arvato Revenue in Customer Care BPO Business (2014-2019)
12.3.5 Arvato Recent Development
12.4 Sykes Enterprises
12.4.1 Sykes Enterprises Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Care BPO Introduction
12.4.4 Sykes Enterprises Revenue in Customer Care BPO Business (2014-2019)
12.4.5 Sykes Enterprises Recent Development
12.5 Atento
12.5.1 Atento Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Care BPO Introduction
12.5.4 Atento Revenue in Customer Care BPO Business (2014-2019)
12.5.5 Atento Recent Development
12.6 TeleTech Holdings
12.6.1 TeleTech Holdings Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Care BPO Introduction
12.6.4 TeleTech Holdings Revenue in Customer Care BPO Business (2014-2019)
12.6.5 TeleTech Holdings Recent Development
12.7 Serco
12.7.1 Serco Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Care BPO Introduction
12.7.4 Serco Revenue in Customer Care BPO Business (2014-2019)
12.7.5 Serco Recent Development
12.8 Acticall (Sitel)
12.8.1 Acticall (Sitel) Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Care BPO Introduction
12.8.4 Acticall (Sitel) Revenue in Customer Care BPO Business (2014-2019)
12.8.5 Acticall (Sitel) Recent Development
12.9 Alorica
12.9.1 Alorica Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Care BPO Introduction
12.9.4 Alorica Revenue in Customer Care BPO Business (2014-2019)
12.9.5 Alorica Recent Development
12.10 Webhelp
12.10.1 Webhelp Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Care BPO Introduction
12.10.4 Webhelp Revenue in Customer Care BPO Business (2014-2019)
12.10.5 Webhelp Recent Development
12.11 Amdocs
12.12 Transcom
12.13 Comdata
12.14 West Corporation
12.15 Infosys BPM
12.16 StarTek Inc
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