The global CpaaS market is expected to reach USD 15.4 Billion market size by 2030, as per new research report published by Confianza market research & consultancy. As per the study, the global CPaaS industry has gained significant importance during COVID19 crisis as the need of better communication platform has increased significantly.
Key players in this market include Twilio, Nexmo, Plivo, Alcatel Lucent Enterprise (ALE), IntelePeer, Plum Voice and Ytel. These companies mostly focus on technological enhancement in their product offering in order to gain greater market share. The demand for CPaaS is growing due to lockdown in various countries due to COVID19 pandemic. Moreover, integration various technologies including artificial intelligence, chatbots are further boosting the market demand.
The report provides in-depth insights about the key trends in the global CPaaS industry analysis including porter’s analysis, PEST analysis, industry value chain analysis, competitive landscape. It also includes detailed company profiles of key CPaaS vendors including their company overview, product portfolio, financial performance & strategic developments.
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Market Dynamics
- Market Drivers:
- Increasing demand for integrated communication services
- Growing importance of chatbots
- Artificial intelligence to enhance communication services
- Market Restraints:
- Implementation with old platforms
- High costing not suitable for small businesses
Key Research Findings
- The standard CPaaS segment accounted for the largest market share in 2019, and are anticipated to grow at highest CAGR as adoption of CPaaS solutions is growing exponentially in recent years.
- The large organizations accounted for highest market share followed by SMEs.
- North America is the largest market for all type of CPaaS solutions followed by Europe and APAC market.
Market Segmentation
- Service Type Insights (Revenue, USD Million, 2017 – 2030)
- Standard
- Customized
- End-User Insights (Revenue, USD Million, 2017 – 2030)
- SME
- Large Organization
- Regional Insights (Revenue, USD Million, 2017 – 2030)
- North America
- U.S.
- Canada
- Europe
- U.K.
- Germany
- France
- Asia Pacific
- China
- Japan
- India
- Latin America
- Brazil
- Mexico
- Middle East & Africa
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About Confianza Market Research & Consultancy
Confianza Market Research & Consultancy is a global market intelligence services provider company based in Pune, India. It has a database of more than 3000 highly informative market research reports from 35+ different industries worldwide. Confianza monitors & timely updates data for 56+ countries and 5 regions worldwide. The company aims at providing reliable, affordable and accurate market research services to companies of all sizes ranging from fortune 500 companies to small start-ups. Confianza’s explanatory and insightful reports help companies to streamline & strategize their business activities in order to gain an edge over competitors.
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