Conversational AI Market Analysis And Trends By Segmentations, Top Key Players, Geographical Expansion, Future Development & Forecast-2030

Conversational AI Market Analysis And Trends By Segmentations, Top Key Players, Geographical Expansion, Future Development & Forecast-2030
Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Artificial Solutions (Sweden), SAP (Germany), Oracle (US), (US), and other players. Startup/SMEs covered in the market include Twilio (US), Sprinklr (US), (Norway), Cognigy (Germany), Rasa (Germany), (India), (India), (US), (US).
Conversational AI Market by Offering ((Software by Technology, Modality, Deployment Mode), and Services), Business Function, Integration Mode, Conversational Agents Type (AI Chatbots, Generative AI Agents), Vertical and Region – Global Forecast to 2030

The global Conversational AI Market is projected to register a CAGR of 24.9% during the forecast period, reaching USD 49.9 billion by 2030 from an estimated USD 13.2 billion in 2024. Major factors to boost the market growth include the increasing integration of AI chatbots in messaging services, emergence of generative AI, increasing integration of computer vision and voice recognition technology to facilitate more in-depth and personalized interactions, and growing focus on customer engagement and retention.

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By Software by technology, the ML segment registers for the fastest growing market during the forecast period.

By software by technology, the Machine Learning (ML) segment is expected to register the second largest market size during the forecast period. ML has revolutionized the conversational AI market, empowering software to engage in human-like conversations, understand natural language inputs, and deliver personalized responses. These ML-based conversational AI systems utilize algorithms to analyze vast amounts of data, enabling them to continuously learn and improve their understanding and interaction capabilities. Several ML-based software types exist in the conversational AI market, including chatbots, virtual assistants, and voice assistants.

By services, professional services to register for the fastest growing segment during the forecast period.

The professional services segment of the conversational AI market is growing rapidly. The professional services in the conversational AI market encompass a range of offerings designed to assist businesses in leveraging AI technologies to enhance their customer interactions and operational efficiency. These services are provided by specialized firms, consultants, and agencies with expertise in developing, implementing, and optimizing conversational AI solutions tailored to each client’s unique needs. One key aspect of professional services in conversational AI is strategic consulting.

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Unique Features in the Conversational AI Market

Conversational AI systems use sophisticated neural language understanding (NLU) algorithms to reliably analyse and comprehend human language, facilitating more intuitive and natural user interactions.

Context-awareness is a tool used by conversational AI platforms to comprehend the context of conversations, enabling more personalised interactions and pertinent responses based on user preferences and previous interactions.

Conversational AI solutions facilitate smooth and consistent user interactions across several touchpoints by supporting a variety of channels, including chat, phone, messaging apps, and social media platforms.

Conversational AI platforms facilitate the integration of existing systems and applications, including helpdesk software, ERP, and CRM, allowing businesses to provide a consistent and integrated customer experience over all channels and touchpoints.

By using machine learning algorithms to evaluate user data and preferences, conversational AI systems can provide customised content delivery, product recommendations, and personalised recommendations based on the unique profiles of each user.

Major Highlights of the Conversational AI Market

In order to increase product offerings, improve capabilities, and quicken market growth, technology vendors, service providers, and industry participants frequently form strategic alliances, collaborate, and make acquisitions in the conversational AI market.

Conversational AI providers are giving security and privacy features first priority in order to safeguard sensitive data, guarantee compliance with laws like the CCPA and GDPR, foster user confidence, and reduce the danger of data breaches.

Businesses are using virtual assistants, chatbots, and voice-activated interfaces as part of Conversational AI solutions to increase worker productivity, optimise internal procedures, and foster teamwork.

The demand for Conversational AI solutions that facilitate speech interactions and enable hands-free engagement is being driven by the growth of voice-enabled assistants and smart devices, such as Apple Siri, Google Assistant, and Amazon Alexa.

The market for conversational artificial intelligence is expanding quickly due to factors like automation of customer support, the need for more individualised customer experiences, and improvements in machine learning and natural language processing (NLP) technology.

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Top Companies in the Conversational AI Market

Some leading players in the conversational AI market include Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Artificial Solutions (Sweden), SAP (Germany), Oracle (US), (US), LivePerson (US), [24] (US), eGain (US), Amelia (US), Avaamo (US), Conversica (US), Haptik (India), Solvvy (US), Inbenta (US), Creative Virtual (UK), SoundHound (US), Kasisto (US), MindMeld (US), Gupshup (US), Twilio (US), Sprinklr (US), (Norway), Cognigy (Germany), Rasa (Germany), (India), (India), (US), (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), and Pypestream (US). These players have adopted various organic and inorganic growth strategies, such as new product launches, partnerships and collaborations, and mergers and acquisitions, to expand their presence in the conversational AI market.


Microsoft’s flagship product in the conversational AI market is Azure Bot Services, a comprehensive platform for building, deploying, and managing intelligent bots. Azure Bot Services leverage Microsoft Azure’s cloud infrastructure and AI capabilities, enabling businesses to create conversational experiences that are highly scalable, secure, and customizable. With Azure Bot Services, organizations can easily integrate intelligent bots into their existing applications and services, automate customer interactions, and drive operational efficiency and customer satisfaction. In addition to Azure Bot Services, Microsoft offers a range of tools, frameworks, and services for developers to build and deploy conversational bots across various channels and platforms.


In the conversational AI market, IBM provides a range of solutions designed to enable businesses to build intelligent virtual assistants, chatbots, and voice-enabled interfaces. These solutions leverage IBM Watson, the company’s flagship AI platform, which offers a suite of tools and APIs for natural language understanding, machine learning, and dialogue management. IBM’s conversational AI solutions empower organizations to enhance customer engagement, streamline processes, and drive business growth through personalized interactions and automated support.


In the conversational AI market, Google offers a range of solutions designed to revolutionize human-computer interactions and enhance user experiences. These solutions leverage advanced NLP, ML, and dialogue management technologies to enable seamless communication between users and machines. Google’s offerings include Google Assistant, an AI-powered virtual assistant available on smartphones, smart speakers, and other devices, as well as Dialogflow, a platform for building and deploying conversational applications across multiple channels. Google Assistant is available on a wide range of devices, including smartphones, smart speakers, smart displays, and wearables, making it accessible to users wherever they are. With Dialogflow, developers can create rich and interactive conversational experiences that engage users and drive business outcomes.

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