Overview:
Cloud computing can be termed as a model that enables on-demand network access to a shared platform of configurable computing resources, like, networks, servers, storage, applications and services that can be delivered to the customer using minimal service provider intervention. Services are then monitored to ensure proper functioning and performance. It gives the agility that a company strives for. Automation of processes and notification to initiate corrective measures are the distinctive features of cloud IT service management. The main idea behind implementing such technology is to integrate different modality simultaneously and reducing the inventory and logistical costs.
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The global market for cloud IT service management is on the rise as several companies are investing in building cloud computing compatible systems. It helps in designing, operating and delivering services to the customers with better efficiency. Cloud IT service management helps to reduce the overall operational cost of any company. Operational problems can be discussed with real-time analysis. Automation of the system helps in centralizing the problem addressing point and helps in delivering a faster response to rectify the same.
Cloud IT service management is proving to be a game-changer for many major companies as well as startup ventures. However, the global cloud IT service management is suffering from lack of support from the internet communication systems. Service outages are one of the major issues that need to be addressed with utmost care. Investments in building infrastructural support for the betterment of communication technology are adding a positive feeling to the cloud IT service management market.
The key manufacturers covered in this report:
ServiceNow
Axios Systems
HPE
BMC Software
CA Technologies
IBM
Citrix Systems
Cherwell Software
Hornbill
Ivanti
SysAid
LogMein
Microsoft
Efecte
Atlassian
EasyVista
Freshworks
Alemba
ManageEngine
Micro Focus
Segments:
The global market for cloud IT service management is growing at a steady pace. Understanding of different aspects of the market is crucial to building strategies that can help in expanding the market. The market is segmented by its type and application to help in gaining the in-depth knowledge. Service portfolio management, configuration & change management, operations & performance management are covered under the product type. Application type covers BFSI, IT & telecommunication, retail & consumer goods and others. Segmentation of the market helps in developing profound knowledge on different aspects of the market, which becomes helpful while taking crucial decisions.
Regional Analysis:
The regional analysis of the global cloud IT service management helps in building strategies that focus on specific requirements of a region. The global market has five distinct regions, namely, North America, Asia Pacific (APAC), Europe, South America and Middle East & Africa (MEA). North America is contributing to the market growth with its strong infrastructural setup and advanced communication setup. Companies are investing in this market due to various advantages; it offers. European market is also witnessing growth due to increased cloud computing. Asia Pacific market is contributing to the growth as IT services market has grown in recent years. Government support on digitalization is also giving traction to the market.
Industry News:
VMware and Oracle have collaborated to form an agreement to serve the customer better and develop the cloud IT service management market.
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