Chatbot Market Is Driven By The Increasing Adoption Of Customer Service Activities Among Enterprises | Grand View Research, Inc.

Chatbot Market Is Driven By The Increasing Adoption Of Customer Service Activities Among Enterprises | Grand View Research, Inc.

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According to a recent report published by Grand View Research Inc., the global market is driven by high adoption of artificial intelligence in the service industry. Additionally, the outbreak of Covid-19 has enabled the workforce to adopt to newer working styles that has further led in demand for video conferencing and telemarketing at a rapid pace.

The global chatbot market is anticipated to value at USD 1.25 Billion expanding at CAGR of 24.3%. Adoption of innovation in artificial intelligence is anticipated in a significant market growth in the coming years. The market has also witnessed a huge rise in use of messaging services. The pursuit of professional education in the field of machine language learning is likely to encourage the development of chatbot market in the coming years.

Amid the Covid-19 pandemic, experts suggest that chatbots could be deployed effectively for spread of information to encourage desired health impacting parameters. This is further anticipated in reducing the psychological damage driven by fear. In parallel, the lack of prior research can trigger the risk of misinformation. As a countermeasure, collaborations between governments, academic institutions, healthcare companies, and workers is likely to encourage the proper deployment of chatbot to relay appropriate information in a less time. 

Chatbot Market Report Highlights

 Chatbots find various applications in e-commerce, healthcare, and BFSI sectors. Large enterprise emerged as the largest end-user segment in 2016 and is estimated to register a CAGR of 24.2% over the forecast period.

The bots for marketing segment is expected to witness the largest growth during the forecast period as these chatbots can connect the customers directly to service providers.

The standalone segment is estimated to grow at a CAGR of 24.8% during the forecast period.

The Asia Pacific market is projected to witness substantial growth over the next decade owing to various technological developments across major economies. The regional market is expected to grow at a CAGR of 24.7 % from 2017 to 2025.

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Chatbot Market Segmentation

Grand View Research has segmented the chatbot market based on end users, applications/business models, types, product landscape, verticals, and regions:

Chatbot End User Outlook (Revenue, USD Million; 2014 – 2025)

     Small Enterprises
     Medium Enterprises
     Large Enterprises

Chatbot Application/Business Model Outlook (Revenue, USD Million; 2014 – 2025)

     Bots for Service
     Bots for Social Media
     Bots for Payments/Order Processing
     Bots for Marketing
     Others

Chatbot Type Outlook (Revenue, USD Million; 2014 – 2025)

     Standalone
     Web-based
     Messenger-based/Third Party

Chatbot Product Landscape Outlook (Revenue, USD Million; 2014 – 2025)

     Artificial Intelligence
     Marketing
     Human Intelligence

Chatbot Vertical Outlook (Revenue, USD Million; 2014 – 2025)

     Healthcare
     Retail
     Banking, Financial Services, and Insurance (BFSI)
     Media & Entertainment
     Travel & Tourism
     E-commerce
     Others

Chatbot Regional Outlook (Revenue, USD Million; 2014 – 2025)

     North America
        • The U.S.
        • Canada
        • Mexico
     Europe
        • Germany
        • U.K.
     Asia Pacific
        • China
        • South Korea
        • Japan
    • South America
        • Brazil
        • Rest of South America
     Middle East & Africa

List of Key Players of Chatbot Market

    • Baidu
    • Poncho
    • WeChat
    • Babylon Health
    • ReplyYes
    • SRI International
    • Varo International

Speak to Analyst @ https://www.grandviewresearch.com/inquiry/3747/ibb

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About Grand View Research

Grand View Research is an India & U.S. based market research and consulting company, registered in the State of California and headquartered in San Francisco. The company provides syndicated research reports, customized research reports, and consulting services.

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