Tarzana CA – Call Criteria, an agency that guarantees Quality Assurance (QA) for Call Centers has reiterated its commitment to ensuring her clients get the best service in terms of Call Center QA. This commitment was made yesterday when Ryan Stomel, the CEO of the Company addressed some pressmen. In the address, he stated that the Company had concluded plans on how to ensure that clients get value for their money. In his word, “Our Company has put everything in place to ensure that clients get a satisfactory result when they do business with us or use our systems.”
The Company, Call Criteria was established many years ago and has continued to put smiles in the faces of its clients. For every client that has done business with the company, there has always been a continuous business relationship because of the quality of service rendered. It is one thing for a company to state that certain services will be rendered to her client but another thing for those services to be rendered when the company is hired. In the case of the Call Criteria Company, they do not just talk; they act inline. According to Ryan, the Hiring Manager, the company has a great team that is result driven and committed to delivering satisfactory Call Center Quality Assurance service to their clients.
The phrase, Quality Assurance means that there is a desired level of maintenance of the quality of service rendered or product manufactured by a company due to proper attention is given to every stage of the production or service rendering process. In the case of a call center, there is a need for companies to monitor the service rendered by their call center agents to customers. One of the important reasons for this is the fact that call center agents are the first point of contact to a company and the quality of the service rendered by these agents can make or mar a potential business relationship. Hence, the need for Quality monitoring to ascertain how a call agent is performing.
In his address, Ryan mentioned that they have a cost-effective system that helps companies to monitor the quality of service rendered by each call center representative. He went ahead to highlight some of the features of the system they have in place. The features included call time stamping, custom scorecards, campaign performance, agent ranking for proper distribution of rewards and bonuses, top missed points, voice analytics to handle spot checking process, API integration for existing system integration, targeted coaching using analytic data from call agents’ interaction, and customizable reporting. With these features in place, there is no doubt that the system can handle the Call Center QA need of any company, he reiterated. Visit the website at http://callcriteria.com to get the knowledge about Call Center QA.
Company Name: Call Criteria
Contact Person: Support
Email: Send Email
Address:19525 Ventura Blvd
State: CA 91356
Country: United States