Call Center Outsourcings Industry
Description
Call centers are the business consulting services where expert agents answer calls from the customers etc. The customers could call an organization before, during or after they purchase a product and this could be for their diverse needs.
In 2017, the global Call Center Outsourcings market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
This report focuses on the global Call Center Outsourcings status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Call Center Outsourcings development in United States, Europe and China.
The key players covered in this study
Aditya Birla Minacs
Atento
Concentrix
Conduent
Convergys Corporation
Datacom Group
DialAmerica
Firstsource
Focus Services
Genpact
InfoCision Management Corporation
Inktel Direct
iQor
NCO Group
One World Direct
Qualfon
Sitel
Sykes Enterprises
SupportSave
Tech Mahindra
Teleperformance
Televerde
TeleTech
TELUS International
Transcom WorldWide
Ubiquity Global Services
United Nearshore Operations
WNS Global Services
Webhelp
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Market segment by Type, the product can be split into
Inbound Call Services
Outbound Call Services
Others
Market segment by Application, split into
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Call Center Outsourcings status, future forecast, growth opportunity, key market and key players.
To present the Call Center Outsourcings development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Call Center Outsourcings are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
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Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Call Center Outsourcings Market Size Growth Rate by Type (2013-2025)
1.4.2 Inbound Call Services
1.4.3 Outbound Call Services
1.4.4 Others
1.5 Market by Application
1.5.1 Global Call Center Outsourcings Market Share by Application (2013-2025)
1.5.2 BFSI
1.5.3 Retail
1.5.4 Government
1.5.5 IT & Telecommunication
1.5.6 Defense Aerospace & Intelligence
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Call Center Outsourcings Market Size
2.2 Call Center Outsourcings Growth Trends by Regions
2.2.1 Call Center Outsourcings Market Size by Regions (2013-2025)
2.2.2 Call Center Outsourcings Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
….
12 International Players Profiles
12.1 Aditya Birla Minacs
12.1.1 Aditya Birla Minacs Company Details
12.1.2 Company Description and Business Overview
12.1.3 Call Center Outsourcings Introduction
12.1.4 Aditya Birla Minacs Revenue in Call Center Outsourcings Business (2013-2018)
12.1.5 Aditya Birla Minacs Recent Development
12.2 Atento
12.2.1 Atento Company Details
12.2.2 Company Description and Business Overview
12.2.3 Call Center Outsourcings Introduction
12.2.4 Atento Revenue in Call Center Outsourcings Business (2013-2018)
12.2.5 Atento Recent Development
12.3 Concentrix
12.3.1 Concentrix Company Details
12.3.2 Company Description and Business Overview
12.3.3 Call Center Outsourcings Introduction
12.3.4 Concentrix Revenue in Call Center Outsourcings Business (2013-2018)
12.3.5 Concentrix Recent Development
12.4 Conduent
12.4.1 Conduent Company Details
12.4.2 Company Description and Business Overview
12.4.3 Call Center Outsourcings Introduction
12.4.4 Conduent Revenue in Call Center Outsourcings Business (2013-2018)
12.4.5 Conduent Recent Development
12.5 Convergys Corporation
12.5.1 Convergys Corporation Company Details
12.5.2 Company Description and Business Overview
12.5.3 Call Center Outsourcings Introduction
12.5.4 Convergys Corporation Revenue in Call Center Outsourcings Business (2013-2018)
12.5.5 Convergys Corporation Recent Development
12.6 Datacom Group
12.6.1 Datacom Group Company Details
12.6.2 Company Description and Business Overview
12.6.3 Call Center Outsourcings Introduction
12.6.4 Datacom Group Revenue in Call Center Outsourcings Business (2013-2018)
12.6.5 Datacom Group Recent Development
12.7 DialAmerica
12.7.1 DialAmerica Company Details
12.7.2 Company Description and Business Overview
12.7.3 Call Center Outsourcings Introduction
12.7.4 DialAmerica Revenue in Call Center Outsourcings Business (2013-2018)
12.7.5 DialAmerica Recent Development
12.8 Firstsource
12.8.1 Firstsource Company Details
12.8.2 Company Description and Business Overview
12.8.3 Call Center Outsourcings Introduction
12.8.4 Firstsource Revenue in Call Center Outsourcings Business (2013-2018)
12.8.5 Firstsource Recent Development
12.9 Focus Services
12.9.1 Focus Services Company Details
12.9.2 Company Description and Business Overview
12.9.3 Call Center Outsourcings Introduction
12.9.4 Focus Services Revenue in Call Center Outsourcings Business (2013-2018)
12.9.5 Focus Services Recent Development
12.10 Genpact
12.10.1 Genpact Company Details
12.10.2 Company Description and Business Overview
12.10.3 Call Center Outsourcings Introduction
12.10.4 Genpact Revenue in Call Center Outsourcings Business (2013-2018)
12.10.5 Genpact Recent Development
12.11 InfoCision Management Corporation
12.12 Inktel Direct
12.13 iQor
12.14 NCO Group
12.15 One World Direct
12.16 Qualfon
12.17 Sitel
12.18 Sykes Enterprises
12.19 SupportSave
12.20 Tech Mahindra
12.21 Teleperformance
12.22 Televerde
12.23 TeleTech
12.24 TELUS International
12.25 Transcom WorldWide
12.26 Ubiquity Global Services
12.27 United Nearshore Operations
12.28 WNS Global Services
12.29 Webhelp
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