Orlando, Fla. – May 27, 2026 – Shopr Rewards (“Shopr” or the “company”), the rapidly growing fintech-powered loyalty and engagement platform transforming everyday consumer spending into a powerful new revenue and retention channel for businesses, today announced the appointment of Ryan Menzies as Customer Experience Manager. Ryan joins Shopr Rewards with more than eight years of leadership experience spanning customer success, onboarding, support operations, CRM optimization, and scalable service management across SaaS, technology, and enterprise-focused organizations.
Shopr enables businesses, brands, associations, sports organizations, hospitality companies, and member-based groups to generate ongoing engagement and incremental revenue by enabling users to earn instant cash back across more than 325 major retail, restaurant, travel, entertainment, and lifestyle brands directly through the Shopr mobile platform. Unlike traditional loyalty systems built around points and delayed rewards, Shopr delivers immediate, real-world value while helping partners create deeper and more frequent customer engagement.
In his new role, Ryan will lead customer experience operations and help scale the systems, processes, and engagement strategies supporting Shopr’s expanding client and user base. His responsibilities will include enhancing onboarding experiences, optimizing customer support workflows, improving operational efficiencies, and helping strengthen customer retention and partner satisfaction.
Prior to joining Shopr, Ryan held leadership positions across customer success and operational organizations including NBCUniversal, Alibridge, DomiDocs, and National Storage Affiliates. Throughout his career, he has led cross-functional and international teams while implementing scalable systems designed to improve customer satisfaction and operational performance.
“Ryan brings the operational leadership and customer-first mindset that are critical as Shopr continues growing,” said Sharon Mattimoe, Chief Operating Officer at Shopr Rewards. “His experience building scalable customer experience operations will help strengthen our ability to support both partners and users as we continue expanding.”
Ryan’s appointment comes as Shopr continues expanding its platform capabilities and preparing for additional client launches across multiple industries. As the company introduces new engagement features and customer-facing enhancements, maintaining a seamless experience for both business partners and consumers remains central to its growth strategy.
“What attracted me to Shopr was the opportunity to create meaningful experiences that deliver value to both businesses and consumers,” said Menzies. “Customer relationships are built through consistency and trust, and I’m excited to help strengthen the systems and experiences that support long-term growth.”
Ryan has already begun working closely with leadership teams across operations, customer engagement, and strategic initiatives as Shopr continues expanding its platform capabilities and onboarding new enterprise clients and partners.
The appointment comes during a period of continued momentum for Shopr as the company advances new engagement tools, customer-facing features, and growth initiatives across multiple industries. Through these ongoing efforts, Shopr remains focused on helping organizations strengthen loyalty, increase engagement, and create long-term value through everyday consumer spending.
For a closer look at how Shopr is driving innovation in loyalty, visit shoprapp.com.
About Shopr Rewards, LLC
Shopr Rewards (https://www.shoprapp.com) is a fintech-powered loyalty and customer engagement platform that enables businesses to generate incremental revenue and strengthen customer retention through everyday consumer spending. Through the Shopr mobile app, users can earn instant cash back rewards across more than 325 major retail, restaurant, travel, entertainment, and lifestyle brands using integrated digital commerce and rewards technology. Designed for enterprise organizations, membership groups, hospitality companies, sports teams, charities, and loyalty programs, Shopr helps partners create always-on engagement ecosystems that drive recurring interaction, deeper brand loyalty, and measurable customer value.
Media Contact
Company Name: Shopr Rewards
Contact Person: Media Relations
Email: Send Email
Phone: 3213597099
Address:111 N. Magnolia Avenue Suite 1575
City: Orlando
State: FL
Country: United States
Website: www.shoprapp.com