The Next Generation Emergency Response System Market is expected to reach USD 3.3 billion by 2028, up from USD 2.4 billion in 2023, at a compound annual growth rate (CAGR) of 7.0%. The capabilities of traditional 911 systems are restricted to voice calls. On the other hand, next-generation emergency response systems are capable of handling pictures, videos, and text messages in addition to information like location and medical history. This enables emergency responders to communicate more effectively and make better decisions.
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The global population is aging, and older adults are more likely to experience medical emergencies. This is driving the demand for emergency response systems that are specifically designed for the needs of the elderly, such as personal emergency response systems and remote patient monitoring systems.
Based on software, the call management software holds the largest market size during the forecast period
In the next generation of emergency response systems, call management software is pivotal in optimizing the entire response process. By automating initial call handling stages, this software swiftly collects crucial information such as caller location and the nature of the emergency, minimizing response time and mitigating potential human errors. Its integration with location services enables precise identification of the caller’s whereabouts, ensuring prompt dispatch of emergency services. The software’s capability to analyze and prioritize incoming calls based on severity aids in efficient resource allocation. Multi-channel communication support allows the public to convey information through diverse mediums, facilitating comprehensive data exchange. Real-time collaboration features enable seamless communication among response teams, promoting effective coordination. Integration with other systems, such as GIS and surveillance cameras, enhances situational awareness.
Based on software, the multimedia support software is expected to grow with the highest CAGR during the forecast period
In the evolving landscape of emergency response systems, the integration of multimedia support software stands as a pivotal advancement. This advanced technology plays a vital role in enhancing the agility and efficacy of emergency responses. Real-time video and audio streaming, coupled with surveillance integration, empower responders with critical insights into the unfolding emergency. Geospatial information and mapping tools, facilitated by multimedia support, allow for comprehensive visualization of the emergency’s scope, aiding in resource optimization and evacuation planning. Multichannel communication, including text, voice, and video, ensures seamless coordination among responders and affected communities. The ability to monitor social media platforms for crowdsourced information enriches the understanding of dynamic situations. Multimedia tools further enable training through virtual reality simulations and augmented reality guidance, enhancing the preparedness of emergency responders.
North America to hold the largest market size during the forecast period
The next generation emergency response system market in North America has been experiencing significant growth and development. The burgeoning North American market for next-generation emergency response systems (NGERS) is fueled by technological advancements, rising demands for faster response times, and an aging population. Advancements in AI, big data, and connected devices are enabling sophisticated, integrated systems for real-time data analysis and improved situational awareness. Governments and private entities are investing in NG911, mass notification, public safety software, PERS, and connected sensors to enhance emergency preparedness, response, and citizen safety. The incorporation of drones for aerial reconnaissance, cybersecurity measures, and community alerting systems further contribute to the evolution of a robust and efficient next generation emergency response system landscape in North America. Major next generation emergency response system vendors, such as Motorola Solutions, AT&T, Everbridge, Intrado, and Hexagon have a strong presence in this region. These players innovate their offerings in this market.
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Unique Features in the Next Generation Emergency Response System Market
Networks of distributed IoT devices (environmental sensors, structural monitors, vehicle telematics and wearable health trackers) feed continuous, machine-readable telemetry into the response platform so incidents are detected automatically instead of waiting for a human call. This gives responders an immediate, sensor-verified picture of events and often shortens detection-to-dispatch time.
Machine learning models ingest historical incidents, live sensor streams and weather/traffic data to predict hotspots, prioritize incoming alerts, and recommend resource allocation (which unit to send, what equipment to take). That predictive layer turns some responses from reactive to anticipatory.
Modern emergency call systems accept not only voice but text, images, live video, and structured data (medical records, telematics). They also improve geolocation (device + network + sensor fusion), so dispatchers can pinpoint incidents faster and with richer context.
Next-gen platforms are built on open, standards-based APIs so police, fire, EMS, hospitals, utilities and city systems can share data seamlessly. That removes stovepipes (different agencies using incompatible software) and enables multi-agency coordination during complex incidents.
Major Highlights of the Next Generation Emergency Response System Market
One of the major highlights of the market is the global adoption of Next Generation 9-1-1 (NG9-1-1) in North America and NG112 in Europe. These systems enable voice, video, text, and data-based emergency communications, significantly improving accessibility and response accuracy. This shift from legacy voice-only systems to multimedia-enabled platforms is a key driver of market expansion.
The market is witnessing a surge in the use of artificial intelligence, IoT devices, and advanced analytics for predictive emergency response. Real-time data from connected vehicles, smart cities, and wearable devices enhances situational awareness, resource allocation, and faster decision-making during crises.
Governments and municipalities are heavily investing in smart city infrastructure that incorporates next-generation emergency response systems. This includes traffic management, surveillance, and critical infrastructure monitoring, all tied into integrated command-and-control centers to ensure rapid and coordinated responses.
The growing emphasis on interoperability between different emergency service agencies—police, fire, EMS, healthcare, and disaster management—is another major market highlight. Open standards and cloud-based platforms are making cross-agency data sharing seamless, which is crucial during large-scale emergencies.
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Top Companies in the Next Generation Emergency Response System Market
The next generation emergency response system market comprises major providers, such as Motorola Solutions (US), AT&T (US), Intrado (US), Hexagon (Sweden), Esri (US), Sinch (Sweden), Atos (France), Comtech (US), Zetron (US), Everbridge (US), Avaya (US), Cisco (US), RapidSOS (US), NGA (India), Convey 911 (US), Boost Pro Systems (UK), Simoco Wireless Solutions (UK), SEON Group (Germany), Carbyne (US), RapidDeploy (US). To increase their market share in the next generation emergency response system industry, these competitors have used various growth methods, including partnerships, agreements, collaborations, new product releases & enhancements, and acquisitions.
Motorola Solutions (US):
Motorola Solutions stands as a global leader in mission-critical communication solutions, renowned for its commitment to delivering advanced technologies catering to the specific needs of public safety agencies, government entities, and commercial enterprises. Specializing in two-way radios, software applications, and infrastructure solutions, the company ensures reliable communication in challenging scenarios. Its extensive product and service offerings include 911 call handling, digital evidence management, and a range of managed and support services. With a robust global presence, particularly in North America, Europe, and Asia-Pacific, Motorola Solutions continues to invest in research and development, staying at the forefront of innovation in the mission-critical communication sector. The company’s dedication to corporate social responsibility underscores its engagement in community initiatives, environmental sustainability, and ethical business practices.
Hexagon (Sweden):
Hexagon is a global leader in digital solutions that create Autonomous Connected Ecosystems (ACE). Their technologies are shaping urban and production ecosystems to become increasingly connected and autonomous, ensuring a scalable, sustainable future.
Esri (US):
Esri is a leading provider of geographic information system (GIS) software, web GIS, and geodatabase management applications. Their technology enables organizations to analyze and visualize spatial data, making informed decisions across a variety of industries, including government, natural resources, utilities, and transportation.
Atos (France):
Atos is a global leader in digital transformation, providing a wide range of digital solutions and services. They specialize in areas such as cloud computing, cybersecurity, big data analytics, and artificial intelligence. Atos works with clients across various sectors, including healthcare, finance, manufacturing, and the public sector.
SEON Group (Germany):
SEON Group is a cybersecurity company specializing in fraud prevention and detection solutions. They offer a range of products and services to help businesses combat online fraud, including identity verification, device fingerprinting, behavioral analytics, and transaction monitoring. SEON Group’s solutions are used by companies across industries such as finance, e-commerce, gaming, and travel.
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