According to Stratistics MRC, the Global Cloud Based Contact Center Market is accounted for $4.9 billion in 2015 and expected to grow at a CAGR of 22.9% to reach $24.6 billion by 2022. Factors such as cloud compliance requirements, disaster recovery and agility and scalability will boost the market growth. However, risk of initial investment and data security issues are restraining the market growth.
Browse the report: http://www.orbisresearch.com/reports/index/cloud-based-contact-center-global-market-outlook-2016-2022
The dialer segment is contributing towards the highest share value during the forecast period. The managed services segment is projecting highest growth rate due to increasing deployment models implemented by IT companies. Demand for hybrid cloud is projected to increase. The consumer goods and retail industry segment will increase significantly with highest revenue shares. North America commanded the largest market share followed by Asia Pacific due to the increasing market for analytics and retail and distribution activities.
Some of the key players in global Cloud Based Contact Center market are Interactive Intelligence Group, Inc., Newvoicemedia, Mitel Networks Corporation, Genesys Telecommunications Laboratories, Inc., Aspect Software Parent Inc., Cisco Systems, Inc., West Corporation, Nice-Systems Ltd., Evolve IP, LLC, 3clogic, Liveops Cloud, Five9, Inc., Incontact, Inc., Connect First, Inc. and Oracle Corporation.
Solutions Covered:
Agent Performance Optimization (APO)
Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Dialers
Request a sample of the report: http://www.orbisresearch.com/contacts/request-sample/184128
Services Covered:
Managed Services
Professional Services
Applications Covered:
Data Integration and Recording
Chat Quality and Monitoring
Call Routing and Queuing
Real-Time Decision Making
Workforce Optimization
Deployments Covered:
Private Cloud
Public Cloud
Hybrid and Community Cloud
Organizations Covered:
Large Enterprises
Small and Medium Enterprises (SMES)
End Users Covered:
Consumer Goods and Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Media and Entertainment
Banking, Financial Services and Insurance (BFSI)
Telecommunication and ITES
Other End Users
Transportation & Logistics
Education
Regions Covered:
North America
US
Canada
Mexico
Europe
Germany
France
Italy
UK
Spain
Rest of Europe
Asia Pacific
Japan
China
India
Australia
New Zealand
Rest of Asia Pacific
Rest of the World
Middle East
Brazil
Argentina
South Africa
Egypt
Buy the report@http://www.orbisresearch.com/contact/purchase/184128
What our report offers:
– Market share assessments for the regional and country level segments
– Market share analysis of the top industry players
– Strategic recommendations for the new entrants
– Market forecasts for a minimum of 7 years of all the mentioned segments, sub segments and the regional markets
– Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
– Strategic recommendations in key business segments based on the market estimations
– Competitive landscaping mapping the key common trends
– Company profiling with detailed strategies, financials, and recent developments
– Supply chain trends mapping the latest technological advancements
Major Points From The Table Of Contents:
Executive Summary
Preface
Market Trend Analysis
Porters Five Force Analysis
Global Cloud Based Contact Center Market, By Solution
Global Cloud Based Contact Center Market, By Service
Global Cloud Based Contact Center Market, By Application
Global Cloud Based Contact Center Market, By Deployment
Global Cloud Based Contact Center Market, By Organization
Global Cloud Based Contact Center Market, By End User
Global Cloud Based Contact Center Market, By Geography
Key Developments
Company Profiling
List Of Tables:
1 Global Cloud Based Contact Center Market Analysis, by Region
2 Global Cloud Based Contact Center Market Analysis, by Solution
3 Global Cloud Based Contact Center Market Analysis, by Agent Performance Optimization (APO)
4 Global Cloud Based Contact Center Market Analysis, by Automatic Call Distribution (ACD)
5 Global Cloud Based Contact Center Market Analysis, by Interactive Voice Response (IVR)
6 Global Cloud Based Contact Center Market Analysis, by Dialers
7 Global Cloud Based Contact Center Market Analysis, by Service
8 Global Cloud Based Contact Center Market Analysis, by Managed Services
9 Global Cloud Based Contact Center Market Analysis, by Professional Services
10 Global Cloud Based Contact Center Market Analysis, by Application
11 Global Cloud Based Contact Center Market Analysis, by Data Integration and Recording
12 Global Cloud Based Contact Center Market Analysis, by Chat Quality and Monitoring
13 Global Cloud Based Contact Center Market Analysis, by Call Routing and Queuing
14 Global Cloud Based Contact Center Market Analysis, by Real-Time Decision Making
15 Global Cloud Based Contact Center Market Analysis, by Workforce Optimization
16 Global Cloud Based Contact Center Market Analysis, by Deployment
17 Global Cloud Based Contact Center Market Analysis, by Private Cloud
18 Global Cloud Based Contact Center Market Analysis, by Public Cloud
19 Global Cloud Based Contact Center Market Analysis, by Hybrid and Community Cloud
20 Global Cloud Based Contact Center Market Analysis, by Organization
About Us:
Orbis Research (orbisresearch.com) is a single point aid for all your market research requirements. We have vast database of reports from the leading publishers and authors across the globe. We specialize in delivering customized reports as per the requirements of our clients. We have complete information about our publishers and hence are sure about the accuracy of the industries and verticals of their specialization. This helps our clients to map their needs and we produce the perfect required market research study for our clients.
Media Contact
Company Name: Orbis Research
Contact Person: Hector Costello
Email: sales@orbisresearch.com
Phone: +1 (214) 884-6817
Address:4144N Central Expressway, Suite 600
City: Dallas
State: Texas
Country: United States
Website: http://www.orbisresearch.com/reports/index/cloud-based-contact-center-global-market-outlook-2016-2022