Cloud BPO market is expected to grow US$ 94,522.7 million by 2025 from US$ 31,580.0 million in 2016. The Cloud BPO offers various types of services for different sectors such as human resource, e-commerce, finance and accounting, customer care, sales & marketing and others.
High adoption of cloud computing in different regions is providing significant opportunities for the providers of cloud BPO services to increase the market share in the regions. By the end of 2016, the cloud computing industry had achieved significant adoption across all the major industries worldwide. Owing to this trend the companies are anticipated to produce high quality service by adopting cloud based technology. In coming years, the cloud adoption is further expected to lighten up the business process outsourcing services by cost effectiveness and automated processes.
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Also, the customers in today’s highly competitive environment are well aware about their burgeoning power and value as they have encountered with the digital economy and attained access to various services worldwide. This has further raised their expectations with respect to cloud based services as organizations have become more aware about the benefits of cloud based BPO services. The cloud as a core platform has been already been leveraged by the clients as a novel external as well as internal initiative, which has subsequently increased the competition among the BPO service providers, further motivating them to adopt improvised technologies such as cloud based technologies to serve their customers/clients in a better way
Rising concerns regarding data security as a restraining factor in the market such as security concerns regarding data breach, ransomware, malware injection and DoS (Denial of Service).
The overall market size has been derived using both primary and secondary source. The research process begins with an exhaustive secondary research using internal and external sources to obtain qualitative and quantitative information related to the market. It also provides the overview and forecast for the global Cloud BPO market based on all the segmentation provided with respect to five major reasons such as North America, Europe, Asia-Pacific, Middle East and Africa, and South America. Also, primary interview were conducted with industry participants and commentators in order to validate data and analysis. The participants who typically take part in such a process include industry expert such as VPs, business development managers, market intelligence managers and national sales managers, and external consultant such as valuation experts, research analysts and key opinion leaders specializing in the cloud BPO industry.
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The List of Companies
1. Firstsource Solutions Ltd.
2. WNS (Holdings) Ltd.
3. Infosys Ltd.
4. HCL Technologies Ltd.
5. Genpact Ltd.
6. Capgemini SE
7. CA Inc.
8. Atos SE
9. Tata Consultancy Services Ltd.
10. DXC Technology Company
12. Accenture PLC
13. ADP LLC
14. IBM Corporation
15. Oracle Corporation
16. SAP SE
17. Xerox Corp.
Major Points from Table of Contents
7 Global Cloud BPO Market Analysis-By Service 44
7.1 Overview 44
7.2 Human Resource 45
7.2.1 Overview 45
7.2.2 Global Human Resource Market Revenue and Forecasts to 2025 (US$ Mn) 45
7.3 E-Commerce 47
7.3.1 Overview 47
7.3.2 E-Commerce Market Revenue and Forecasts to 2025 (US$ Mn) 47
7.4 Finance and Accounting 48
7.4.1 Overview 48
7.4.2 Finance and Accounting Market Revenue and Forecasts to 2025 (US$ Mn) 48
7.5 Customer Care 49
7.5.1 Overview 49
7.5.2 Customer Care Market Revenue and Forecasts to 2025 (US$ Mn) 50
7.6 Sales & Marketing 51
7.6.1 Overview 51
7.6.2 Sales & Marketing Market Revenue and Forecasts to 2025 (US$ Mn) 51
7.7 Others 52
7.7.1 Overview 52
7.7.2 Others Market Revenue and Forecasts to 2025 (US$ Mn) 52
8 Global Cloud BPO Market Analysis-By Vertical 54
8.1 Overview 54
8.2 BFSI 55
8.2.1 Overview 55
8.2.2 Global BFSI Market Revenue and Forecasts to 2025 (US$ Mn) 55
8.3 Telecom & IT 56
8.3.1 Overview 56
8.3.2 Global Telecom & IT Market Revenue and Forecasts to 2025 (US$ Mn) 56
8.4 Healthcare 58
8.4.1 Overview 58
8.4.2 Global Healthcare Market Revenue and Forecasts to 2025 (US$ Mn) 58
8.5 Automotive 59
8.5.1 Overview 59
8.5.2 Global Automotive Market Revenue and Forecasts to 2025 (US$ Mn) 59
8.6 Manufacturing 61
8.6.1 Overview 61
8.6.2 Global Manufacturing Market Revenue and Forecasts to 2025 (US$ Mn) 61
8.7 Food and Beverage 62
8.7.1 Overview 62
8.7.2 Global Food and Beverage Market Revenue and Forecasts to 2025 (US$ Mn) 62
8.8 Power & Energy 63
8.8.1 Overview 63
8.8.2 Global Power & Energy Market Revenue and Forecasts to 2025 (US$ Mn) 64
8.9 Consumer Electronics 65
8.9.1 Overview 65
8.9.2 Global Consumer Electronics Market Revenue and Forecasts to 2025 (US$ Mn) 65
8.10 Others 66
8.10.1 Overview 66
8.10.2 Global Others Market Revenue and Forecasts to 2025 (US$ Mn) 67
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