{"id":825274,"date":"2026-07-15T18:42:03","date_gmt":"2026-07-15T18:42:03","guid":{"rendered":"https:\/\/www.abnewswire.com\/pressreleases\/?p=825274"},"modified":"2026-07-15T18:42:03","modified_gmt":"2026-07-15T18:42:03","slug":"unduit-launches-ai-agent-to-automate-itam-and-itsm-workflows","status":"publish","type":"post","link":"https:\/\/www.abnewswire.com\/pressreleases\/unduit-launches-ai-agent-to-automate-itam-and-itsm-workflows_825274.html","title":{"rendered":"Unduit Launches AI Agent to Automate ITAM and ITSM Workflows"},"content":{"rendered":"

LISLE, Ill. – July 15, 2026 –<\/strong> Unduit, a global IT asset lifecycle management platform, announced AI-enabled capabilities across its IT asset management (ITAM) and IT service management (ITSM) tools. The update gives IT teams real-time visibility into devices, automates routine tickets, and flags problems before they cause downtime.<\/p>\n

The Company That’s Been Doing This Since Before It Was Cool<\/p>\n

Unduit has spent years helping companies manage devices from procurement to retirement. The platform covers procurement, deployment, tracking, recovery, resale, and recycling, in more than 100 countries.<\/p>\n

Gartner Called It. Now Everyone Else Is Catching Up.<\/p>\n

The timing lines up with a broader industry shift. Gartner has identified managed device lifecycle services, or MDLS, as a fast-growing category. The firm expects more than 70% of enterprises to adopt this kind of service model by 2028, up from under 35% today. That shift means fewer companies managing devices with spreadsheets and manual handoffs, and more turning to platforms built for scale.<\/p>\n

They’re supporting more devices, more locations, and more risk, often with the same headcount. AI in ITAM and ITSM isn’t about replacing IT staff. It’s about giving them back the time they lose to manual tracking and repetitive tickets.”<\/p>\n

What’s Actually Happening All Day<\/p>\n

Here’s what the AI features do, in practical terms:<\/p>\n