A new report from Skift and Oracle Hospitality has uncovered the key trends shaping the future of the hospitality industry by 2025. The study, “Hospitality in 2025: Automated, Intelligent… and More Personal,” reveals that travelers and hotel executives are aligned on the need to leverage technology to deliver more personalized, convenient, and seamless experiences.<\/p>\n
The survey found that over 50% of travelers want to see contactless check-in\/checkout and mobile payments become permanent hotel features. Hoteliers are listening, with over 60% already investing or planning to invest in these technologies within the next 1-2 years.<\/p>\n
Given the digital world we live in, people have become accustomed to certain standards of service and convenience. It’s essential that our hotels deliver a comparable guest experience to match these modern expectations,” stated Sanjay Sharma, Head of IT for Jumeirah Group.<\/p>\n
Travelers are also increasingly seeking amenities that allow them to control their environment and transition easily between the hotel and their everyday lives. Over 40% want voice-activated room controls and the ability to use their own devices for hotel access. Executives are responding, with over 40% planning to implement these capabilities in the next 3 years.<\/p>\n
Consumers expect seamless digital experiences like Netflix and mobile payments. Hotels must now make mobile devices the central hub for guests,” said Mike Strickland, Chief Digital Officer at Wyndham Hotels & Resorts.<\/p>\n
The report also highlights the importance of balancing automation with personalized service. While 26% of travelers say they’re more likely to stay at a hotel with self-service technology, 47% say they still want the option of interacting with staff. Hoteliers must find the right mix to meet evolving guest expectations.<\/p>\n
As travel demand continues to rebound, a new trend is emerging – travelers are increasingly seeking out hotels that offer private balconies. According to industry data, bookings for hotels with balconies<\/a> have spiked over the past year, indicating that this in-demand amenity is a top priority for many guests.<\/p>\n “Automation is often pinned as a ‘replacement’ for human activities, but hoteliers that cling to the misconception that hospitality and personal service are mutually exclusive from technology are already falling behind,” the report states.<\/p>\n About Skift <\/strong><\/p>\n Skift is the largest industry intelligence platform in travel, providing media, insights, marketing to key sectors.<\/p>\n About Oracle Hospitality <\/strong><\/p>\n Oracle Hospitality brings over 40 years of experience in providing technology solutions to the hospitality industry. Our cloud-based, mobile-enabled solutions for hotels, restaurants, cruise lines, and gaming enable our customers to deliver exceptional guest experiences, maximize profitability and encourage loyalty.<\/p>\n Media Contact<\/span>
Company Name:<\/strong> Maglic<\/a>
Contact Person:<\/strong> Sandra Anderson
Email:<\/strong> Send Email<\/a>
Country:<\/strong> United States
Website:<\/strong> https:\/\/hotels-with-balconies.com\/<\/a><\/p>\n