Hampshire, United Kingdom – January 9, 2023 – Neville Voss, Technical Director for the UK-based renewable energy company Infinity, is proud to announce that his new blog is live on the internet, bolstered by its inaugural entry. The topics addressed by Neville’s blog will primarily deal with business and entrepreneurship—subjects with which he has ample first-hand experience.
Early in the introductory blog entry, titled Neville Voss Discusses the Importance of Client Satisfaction Within Any Industry, Neville highlights the intrinsic connection between customer satisfaction and customer loyalty. “The happier customers are with a product or service, the more likely they will continue using it and recommend it to others. This ripple effect is because satisfied customers generate more business revenue than new customers. Acquiring new customers can cost five times more than retaining existing ones,” he writes, before elaborating further that the “most loyal customers are valuable because they spend more and stick around. They are also more forgiving when issues arise and are more likely to give companies the benefit of the doubt.”
Later in the piece, Neville Voss underscores the importance of companies anticipating the needs of their core demographic. “To achieve customer satisfaction, it is essential to see things from your customer’s perspective,” he states, adding, “After all, they are the ones who will be using your product or service. Make an effort to understand their needs and wants. What are they looking for? What pain points are they trying to solve? By taking the time to see things from your customer’s perspectives, you will be better equipped to provide them with a satisfying experience.”
Anyone interested in reading the full text of blog entries will find them located here, while anyone curious to learn more about Neville Voss is encouraged to visit his professional website.
About Neville Voss:
Neville Voss is a technical director for Infinity, a United Kingdom-based national renewable energy company located in Hampshire, UK. As a young man, Neville earned a diploma in Music Studies and completed an advanced apprenticeship in fabrication. The rest of his knowledge and expertise has been self-taught through his work with different renewable energy companies. He is now an experienced electrician and teaches domestic solar installs across the South where he also runs a training school.
To start his career, Neville traveled to Australia and became a salesperson for a solar panel company. The business quickly promoted him to the position of regional manager. After moving back to the UK, Neville earned his electrical certification, proceeding to shift his professional focus to solar power installation on commercial and domestic properties.
In his free time Neville enjoys working out at his gym, go-karting, and motorsports generally.
Contact Person: Neville Voss
Email: Send Email
Country: United Kingdom