Deep Research on “Winning and Retaining Business” Analysis of the key factors mine managers and other decision makers consider when choosing a new supplier A review of the largest suppliers in terms of performance across a range of factors that affect their customers’ expectations
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When choosing a new supplier, a ‘trusted brand’ and ‘a previous working relationship’ are key factors.Account managers have a key impact on the selection process.Respondents remain satisfied with their current main suppliers, and satisfaction has improved since 2014.The top three areas for improvement identified by respondents were ‘availability of parts’, ‘product quality and reliability’ and ‘ability to support cost reductions’.
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The report is based on responses from a survey of 100 senior decision makers at operating Australian mines, responsible for the purchase of equipment for plant and mine operations, along with its consumables.Survey respondents came from seven different states and territories, with Western Australia, Queensland and New South Wales accounting for 88% of the respondents.
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