We all know the frustration of not knowing what is going on inside the support level of datacenters. Are techs aware of your needs when your dedicated server has issues, and are they reacting properly?
WEBster Computing Services, one of the oldest dedicated server hosts in the world, has recently launched a unique live paging system to assure that no customer is ever left behind. WEBCS offers dedicated servers in multiple datacenters. They cater in dedicated serverd, providing for large and small operations.
The live paging system is simple. If you are a client and have a critical issue, you can literally page the dedicated SEO server techs in real time. All clients are given access to the private number.
WEBCS’ owner put it this way: “It doesn’t matter how large or small your operation is. When you have a critical emergency, you want to know your message isn’t stuck in the voicemail, email or ticket system. This creates worry and misunderstandings. We expect this level of access from our datcenter and dedicated server vendors and our customers should expect this of us.”
Dedicated server providers often put layers and layers of walls between them and the customers. The live paging system assures that no one questions whether the WEBCS staff is aware of a situation. One page and servers are being checked … it is really that simple. Here is hoping other providers follow with this course as well.