Reston, VA – 28 Jun, 2018 – VOZIQ, a leading provider of Predictive Customer Retention Solutions to recurring revenue businesses, announced today that TMC, a global, integrated media company,has named VOZIQ’s Predictive Text Analytics Platformthe 2018 Unified Communications Product of the Year Award winner.
“It gives me greatpleasure to honor VOZIQ as a 2018 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product, VOZIQ’s Predictive Text Analytics Platform,” said Rich Tehrani, CEO of TMC. “Our judges were very impressed with the way VOZIQ’s Predictive Text Analytics Platformoffers a complete package to recurring revenue businesses to achieve breakthroughs in customer retention and service experience.”
“VOZIQ’s platform was built ground-up to specifically address the revenue risk faced by recurring revenue businesses due to customers who are increasingly acting like free agents,” says Suresh Akula, CTO and founder of VOZIQ. “We are delighted to be recognized for our churn intelligence innovation and named UC product of the year winner by TMC.”
VOZIQ’s award-winning solutions leverage the Predictive Text Analytics Platform to uncover complex customer behavior and risk patterns from unstructured and structured data, predict future behavior and risk, and help operational leaders in driving proactive, multi-channel engagement with the at-risk customers before they cancel.
“Over the last few years, we have worked with many large subscription businesses, which has helped us sharpen our understanding of the business and operational priorities of executives in these businesses. Today, this understanding is reflected in the way the platform offers a complete package to realize security, speed and reliability while delivering the value it promises,” said Suresh.
VOZIQ’s Predictive Text Analytics Platform supports an end-to-end enterprise solution with machine learning models,text analytics, and riskidentifiers specific to industries such as Security and Alarm, Telecom, Insurance, Healthcare, and Utilities. It also allows integration of any structured or unstructured enterprise customer data source. The platform is hosted on AWS Cloud and leverages the security, scalability and elasticity that the AWS Cloud offers.
Winners of the 2018 Unified CommunicationsProduct of the Year Award will be announced online and highlighted in INTERNET TELEPHONY magazine online.
VOZIQ is the only cloud-based predictive retention solution provider that enables recurring revenue businesses to boost their retention rate by 10% within 1 year by leveraging structured and unstructured enterprise customer data sources, text analytics and AI-powered predictive churn models.
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Director, Product Marketing
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