Midland Metal Mfg. Company has been dedicated to making their customers more profitable since the 1970s. Recently, the metal fittings company celebrated a joyous milestone when it merged with its brother company, Midland Metal Plumbing now run by Billy Hodes. This re-merger of the two companies marked a new era for the companies in which they will work under the banner of Midland Metal Mfg. Company and strive to deliver the superior customer experience that is expected of the company.
The company established in the 70s was split by the then owner Nick Hodes into two separate divisions, selling Midland Industrial to his brother, Vince Hodes. Vince placed a heavy emphasis on establishing Midland as a true marketing partner of its distributors, supplying them with unique marketing programs to help them sell Midland’s products. Midland Metal Mfg. Company products include ball valve, cast fittings and nipples, hose clamps, hydraulic adapters, and pneumatic accessories. The range of products is complimented by their superior customer support services while maintaining a great relationship with distributors.
The notion behind the merger was Midland brand’s commitment towards serving numerous customers while exceeding their expectations, the company has always strived to build intimate relationships with its customer and Billy and Vince believe that together they can improve upon what the company has always stood for.
“Since the idea has been launched we’ve had a lot of professionals review the merger; the reviews have shown that the merger is best for our customers,” stated Billy Hodes. He further added: “The merger integration process provided a natural opportunity to reevaluate, and even improve, the overall customer experience. As the integration progressed, our customer experience team stayed focused on the customers’ needs.”
To continue on the path of success the company is setting ambitious retention goals, the company will continue to keep the customer experience as their prime focus, improvements will be brought by searching new ways to better the customer experience, they will be in constant communications with the customers and listening to their valuable feedback, finally employees will be empowered to provide better services.
Vince Hodes said: “Much like most other families values plays the integral role of the connective tissue; it has also been the source of our success, our commitment, and our longevity in business.”
About Midland Metal:
Midland metal is a global provider of high quality fittings, valves, nipples, and accessories, complimented with their innovative service at market competitive prices.
For more information, please visit https://midlandmetal.com/