UPbook is a unique business solutions provider that is focused on making people happy and businesses more revenue by improving the Front Desk. The solutions provider hopes to enhance front desk receptionist duties by providing training and scheduling tools to improve the customer’s experience when calling professional practices.
It is a known and somewhat unfortunate fact that customers across the globe are having an unnecessarily poor experience when calling professional practices. This has not only led to poor customer experience but has also caused many businesses to lose their customers to the competition while making it impossible to grow their revenue. It is also worth noting that the first impression lasts longer, and this starts from the front desk of the business. This is so as it is the first point of call for new and existing customers. This is where the likes of Up book are particularly unique and helpful.
UpBook hopes to use call reviews to create higher revenue and better client experience, particularly for professional practices. Upbook records and scorecards new clients to ensure businesses know the number of calls that turn into appointments as well as what the front desk is saying.
Members of the platform enjoy improved receptionist duties and responsibilities, with enhanced receptionist skills and qualities that help the business to turn the front desk into an asset that it should be.
Through the recording, reviewing, and scorecarding of front desk calls, UPbook is able to provide detailed data on how each team member is performing. The process also allows UPbook to identify specific “missed new client” calls that can be followed up with to generate further appointments and revenue.
UpBook also helps businesses make an informed decision by ensuring effective processing and analysis of data. Through technology that is simple and easy to use, practices can identify their strengths and weaknesses which enable them to create an exceptional client experience, book more appointments, and consequently drive higher revenues.
Basically, UPbook offers a process that provides a 10x-30x return for members, while significantly improving their client experience.
More information about Upbook and the inherent benefits can be found on the website.