Technical Support Outsourcing Market 2018 Global Share, Trend, Segmentation and Forecast to 2025

“Technical Support Outsourcing Market”
Wiseguyreports.Com Added New Market Research Report On -“Global Technical Support Outsourcing Market 2018 Top Manufacturers, Production , Growth and Future Demand Forecast to 2025 ”.

 

 

Global Technical Support Outsourcing Market

WiseGuyRerports.com Presents “Global Technical Support Outsourcing Market Size, Status and Forecast 2018-2025” New Document to its Studies Database. The Report Contain 97 Pages With Detailed Analysis.

Description

This report focuses on the global Technical Support Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Technical Support Outsourcing development in United States, Europe and China.

Technical support outsourcing provides technical support services across various ‘business to business’ and ‘business to customer’ segments. Rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from the customers with high expectations for quick resolution. Further, IT companies lay more emphasis on customer-centric services rather than cost reduction approach. Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets. Technical support outsourcing primarily caters customers concerned with the technical aspects of the product or service. Offshore technical support cannot be treated as a peripheral process, since it requires a dedicated and experienced team to work around the clock and deliver higher value to the customers.  

 

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The key factor challenging technical support outsourcing services is the loss of quality control on company’s technical support service the failure of which might affect the reputation of the famous brands. Furthermore, most of the companies feel that outsourcing technical support puts a degree of distance between business and the customers. Moreover, data breaching activities such as exposing confidential customer data base may lead to heavy business loss of the client who has outsourced technical support to the third parties. 
APAC dominates the technical support outsourcing market throughout the forecast. Regions such as India and China provide low-cost labor with a strong knowledge base. Other regions are outsourcing their technical support services to these regions in APAC. This will have a posititve impact on the technical support outsourcing market size.  

The key players covered in this study 
Accenture 
Collabera 
Genpact 
HCL Technologies 
Infosys 

Market segment by Type, the product can be split into 
Pre-Sales Support Service 
Post-Sale Support Service 
Managed Technical Support Service 
Enterprise Technical Helpdesk Services

Market segment by Application, split into 
Information Technology 
Finance 
Human Capital 
Production & Manufacturing 
Telecommunication 
Automotive 
Energy & Utilities 
Education 
Media & Entertainment

Market segment by Regions/Countries, this report covers 
United States 
Europe 
China 
Japan 
Southeast Asia 
India 
Central & South America

 

Complete Report Details @ https://www.wiseguyreports.com/reports/3344656-global-technical-support-outsourcing-market-size-status-and-forecast-2018-2025
 

 

Table of Contents -Major Key Points

1 Report Overview 
1.1 Study Scope 
1.2 Key Market Segments 
1.3 Players Covered 
1.4 Market Analysis by Type 
1.4.1 Global Technical Support Outsourcing Market Size Growth Rate by Type (2013-2025) 
1.4.2 Pre-Sales Support Service 
1.4.3 Post-Sale Support Service 
1.4.4 Managed Technical Support Service 
1.4.5 Enterprise Technical Helpdesk Services 
1.5 Market by Application 
1.5.1 Global Technical Support Outsourcing Market Share by Application (2013-2025) 
1.5.2 Information Technology 
1.5.3 Finance 
1.5.4 Human Capital 
1.5.5 Production & Manufacturing 
1.5.6 Telecommunication 
1.5.7 Automotive 
1.5.8 Energy & Utilities 
1.5.9 Education 
1.5.10 Media & Entertainment 
1.6 Study Objectives 
1.7 Years Considered

…………

12 International Players Profiles 
12.1 Accenture 
12.1.1 Accenture Company Details 
12.1.2 Company Description and Business Overview 
12.1.3 Technical Support Outsourcing Introduction 
12.1.4 Accenture Revenue in Technical Support Outsourcing Business (2013-2018) 
12.1.5 Accenture Recent Development 
12.2 Collabera 
12.2.1 Collabera Company Details 
12.2.2 Company Description and Business Overview 
12.2.3 Technical Support Outsourcing Introduction 
12.2.4 Collabera Revenue in Technical Support Outsourcing Business (2013-2018) 
12.2.5 Collabera Recent Development 
12.3 Genpact 
12.3.1 Genpact Company Details 
12.3.2 Company Description and Business Overview 
12.3.3 Technical Support Outsourcing Introduction 
12.3.4 Genpact Revenue in Technical Support Outsourcing Business (2013-2018) 
12.3.5 Genpact Recent Development 
12.4 HCL Technologies 
12.4.1 HCL Technologies Company Details 
12.4.2 Company Description and Business Overview 
12.4.3 Technical Support Outsourcing Introduction 
12.4.4 HCL Technologies Revenue in Technical Support Outsourcing Business (2013-2018) 
12.4.5 HCL Technologies Recent Development 
12.5 Infosys 
12.5.1 Infosys Company Details 
12.5.2 Company Description and Business Overview 
12.5.3 Technical Support Outsourcing Introduction 
12.5.4 Infosys Revenue in Technical Support Outsourcing Business (2013-2018) 
12.5.5 Infosys Recent Development

……..CONTINUED

 

 

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