Live Chat Software Market 2017 Global Share, Trend, Segmentation and Forecast to 2020

Global Live Chat Software Market
The analysts forecast the global live chat software market to grow at a CAGR of 7.98% during the period 2016-2020.

Global Live Chat Software Market

Description

Live chat is a real-time communication between two users via computer. It is appropriate for low to moderately complex product support and is used by many organizations. It can also be a means of surveying customers without being intrusive. It is a part of multichannel customer service initiative. Live chat software allows website providers to interact directly with visitors on their websites or applications, through some combination of chat/instant messaging and survey forms. It is based on the client-server model, where a client can start a session after logging into a user account.

The analysts forecast the global live chat software market to grow at a CAGR of 7.98% during the period 2016-2020.

Covered in this report 
The report covers the present scenario and the growth prospects of the global live chat software market 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of live chat software.

The market is divided into the following segments based on geography: 
• Americas 
• APAC 
• EMEA

 

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The Global Live Chat Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors 
• LivePerson 
• Zendesk 
• LogMeIn 
• LiveChat 
• SnapEngage

Other prominent vendors 
• Comm100 
• Freshdesk 
• Intercom 
• JivoSite 
• Kayako 
• LiveZilla 
• Olark 
• Provide Support 
• PureChat 
• UserLike 
• Velaro 
• Woopra

Market driver 
• Increased need to improve CRM 
• For a full, detailed list, view our report

Market challenge 
• Requirement of compliances 
• For a full, detailed list, view our report

Market trend 
• Live chat software integration with social media 
• For a full, detailed list, view our report

Key questions answered in this report 
• What will the market size be in 2020 and what will the growth rate be? 
• What are the key market trends? 
• What is driving this market? 
• What are the challenges to market growth? 
• Who are the key vendors in this market space? 
• What are the market opportunities and threats faced by the key vendors? 
• What are the strengths and weaknesses of the key vendors?

 

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Table of Contents -Major Key Points

PART 01: Executive summary 
• Highlights 

PART 02: Scope of the report 

PART 03: Market research methodology 
• Research methodology 
• Economic indicators 

PART 04: Introduction 
• Key market highlights 
• Evolution of live chat software 

PART 05: Benefits of live chat software 

PART 06: Market landscape 

PART 07: Market segmentation by end-user 

PART 08: Geographical segmentation 

PART 09: Market drivers 

PART 10: Impact of drivers 

PART 11: Market challenges 

PART 12: Impact of drivers and challenges 

PART 13: Market trends 
• Live chat software integration with social media 
• Increase in mobility 
• Growing popularity of live chat 

PART 14: Impact of trends 

PART 15: Five forces model 

PART 16: Vendor landscape 
• Competitive scenario 
• Top-vendor offerings 
• Vendor matrix 

………..CONTINUED

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