The global IT robotic automation market is poised for high growth on account of growing demand for virtual workforce. Robotic automation allows machines or computer software to mimic sequential tasks executed by humans. Automation helps in access management, request management, availability management, incident management, and problem management. Benefits provided by automation such as reduced operating cost and increased customer satisfaction may drive the IT robotic automation market. The technology safely replaces the employees performing repetitive tasks. Additionally, they provide increased accuracy, improved work quality and reliability.
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IT robotic automation provides improved efficiency and ability to leverage third party software without integration. Automation software operates at the GUI level thus, eliminating integration needs. Increasing adoption in various application segments such as finance, automobile is expected to drive market demand.
Further, automation benefits differ within industries. For example, automation leads to increased customer satisfaction in service industry whereas it leads to increased productivity in manufacturing sector. However, implementation costs are higher in the manufacturing sector as compared to service sector.
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This technology leads to improved scalability and process security. Scalability helps efficiently increase or decrease productions levels at predefined cost. In industries where product demand is seasonal as in financial products, automation helps to efficiently scale throughput at a predefined quality level. Increasing development costs are anticipated to hamper the IT robotic automation market growth. Additionally, market has relatively small number of providers mainly startups companies unable to handle risky business processes
IT Robotic automation market is classified as model process based and model based application tools. Further, automation software is used for professional and training service automation. Professional service including training and development, consulting and BPO services can be optimized using automation. Further, automation allows for optimization of training services. Europe and North America are expected to contribute majorly to the IT robotic automation market owing to increased service quality requirements.
Key contributors to the IT robotic automation market include BluePrism Ltd., Be Informed BV, IPSoft Inc., Automation Anywhere Inc., Accenture PLC, Tata Consultancy Services, Sutherland Global Services, Hewlett Packard Company, Cognizant Technology Solutions, and Infosys Ltd.
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