Interactive Voice Response System Market 2018 Global Key Players, Trends, Share, Industry Size, Segmentation, Opportunities, Forecast To 2025

Global Interactive Voice Response System Market
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Global Interactive Voice Response System Market

This report studies the global Interactive Voice Response System market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Interactive Voice Response System market by companies, region, type and end-use industry.

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. 

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This report focuses on the global top players, covered 
inContact 
Nuance Communications 
Genesys Telecommunication Laboratories 
8×8 
AT&T 
Avaya 
Aspect Software Parent 
24/7 Customer 
Verizon Communications 
Five9 
Cisco Systems 
Convergys Corporation 
West Corporation 
IVR Lab 
NewVoiceMedia

IVR systems are used to service high call volumes at lower cost. The use of IVR allows callers’ queries to be resolved without a live agent. If callers do not find the information they need, the calls may be transferred to a live agent. The approach allows live agents to have more time to deal with complex interactions. When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions. 

Market segment by Regions/Countries, this report covers 
United States 
Europe 
China 
Japan 
Southeast Asia 
India

Market segment by Type, the product can be split into 
Speech Based 
Touch-tone Based

Market segment by Application, split into 
BFSI 
Travel and Hospitality 
Pharma and Healthcare 
Telecommunications 
Government and Public Sector 
Transportation and Logistics 
ITES 
Media, Retail, and E-commerce 
Education

The study objectives of this report are: 
To study and forecast the market size of Interactive Voice Response System in global market. 
To analyze the global key players, SWOT analysis, value and global market share for top players. 
To define, describe and forecast the market by type, end use and region. 
To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World. 
To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks. 
To identify significant trends and factors driving or inhibiting the market growth. 
To analyze the opportunities in the market for stakeholders by identifying the high growth segments. 
To strategically analyze each submarket with respect to individual growth trend and their contribution to the market 
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market 
To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Interactive Voice Response System are as follows: 
History Year: 2013-2017 
Base Year: 2017 
Estimated Year: 2018 
Forecast Year 2018 to 2025 
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders 
Interactive Voice Response System Manufacturers 
Interactive Voice Response System Distributors/Traders/Wholesalers 
Interactive Voice Response System Subcomponent Manufacturers 
Industry Association 
Downstream Vendors

Available Customizations 
With the given market data, Researcher offers customizations according to the company’s specific needs. The following customization options are available for the report: 
Regional and country-level analysis of the Interactive Voice Response System market, by end-use. 
Detailed analysis and profiles of additional market players.

Table of Contents-Key Points Covered

Global Interactive Voice Response System Market Size, Status and Forecast 2025 
1 Industry Overview of Interactive Voice Response System 
1.1 Interactive Voice Response System Market Overview 
1.1.1 Interactive Voice Response System Product Scope 
1.1.2 Market Status and Outlook 
1.2 Global Interactive Voice Response System Market Size and Analysis by Regions (2013-2018) 
1.2.1 United States 
1.2.2 Europe 
1.2.3 China 
1.2.4 Japan 
1.2.5 Southeast Asia 
1.2.6 India 
1.3 Interactive Voice Response System Market by Type 
1.3.1 Speech Based 
1.3.2 Touch-tone Based 
1.4 Interactive Voice Response System Market by End Users/Application 
1.4.1 BFSI 
1.4.2 Travel and Hospitality 
1.4.3 Pharma and Healthcare 
1.4.4 Telecommunications 
1.4.5 Government and Public Sector 
1.4.6 Transportation and Logistics 
1.4.7 ITES 
1.4.8 Media, Retail, and E-commerce 
1.4.9 Education

2 Global Interactive Voice Response System Competition Analysis by Players 
2.1 Interactive Voice Response System Market Size (Value) by Players (2013-2018) 
2.2 Competitive Status and Trend 
2.2.1 Market Concentration Rate 
2.2.2 Product/Service Differences 
2.2.3 New Entrants 
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles 
3.1 inContact 
3.1.1 Company Profile 
3.1.2 Main Business/Business Overview 
3.1.3 Products, Services and Solutions 
3.1.4 Interactive Voice Response System Revenue (Million USD) (2013-2018) 
3.2 Nuance Communications 
3.2.1 Company Profile 
3.2.2 Main Business/Business Overview 
3.2.3 Products, Services and Solutions 
3.2.4 Interactive Voice Response System Revenue (Million USD) (2013-2018) 
3.3 Genesys Telecommunication Laboratories 
3.3.1 Company Profile 
3.3.2 Main Business/Business Overview 
3.3.3 Products, Services and Solutions 
3.3.4 Interactive Voice Response System Revenue (Million USD) (2013-2018) 
3.4 8×8 
3.4.1 Company Profile 
3.4.2 Main Business/Business Overview 
3.4.3 Products, Services and Solutions 
3.4.4 Interactive Voice Response System Revenue (Million USD) (2013-2018) 
3.5 AT&T 
3.5.1 Company Profile 
3.5.2 Main Business/Business Overview 

Continued…

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