Rising self service demand in several privacy and security related applications is expected to be a key factor contributing towards the global interactive kiosk market growth over the forecast period. Growing trend towards installation in service intensive sites such as banks, malls, and railways in order to reduce queue is also expected to be a major factor driving industry demand.
Its capability to perform wide range of functions such as bill payment and maps & direction is also expected to catapult product demand over the next seven years. Integration of several value-added features such as card readers, coin hoppers, bill acceptor, and thermal printers in order to perform customized task is anticipated to fuel industry demand. Advancement in touch screen display and glass technology has led to highly intuitive kiosk designs, which is also expected to impel industry growth over the foreseeable future.
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Rise in its application at airport for check-in and immigration form is also expected to offer avenues for industry growth over the next few years. Further, integration of intelligent personal assistant & knowledge navigator technology such as Siri and Cortana may lead to real time problem solving. Rise in GPS technology usage in Telekiosks has increased its usability in serving people stuck in remote area or efficiently locating accident site on highways. In addition, its use as a tracking device may also help hospitals and government organizations to keep visitors’ record. Development in retail industry has increased vending machines, which is also expected to offer avenues for industry growth over the next seven years.
Rise in smartphone and tablet proliferation is estimated to slowly reduce the interactive kiosk market share owing to its mobility feature. Further, rise in telecom sector providing services such as 3G and 4G LTE is expected to be a key challenge to industry. Increasing cybercrimes is also expected to hamper industry growth over the next seven years.
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Increasing number of retail stores such as Wal-Mart are expected to increase demand in North American region over the forecast period. Asia Pacific is estimated to exhibit growth owing to its high adoption in service industry such as airports and railways. Middle East & Africa is anticipated to witness steady growth owing to the heavy infrastructural development.
Key market participants include aVinci Media Corporation, Hashtech Systems Pvt. Ltd., Diebold Inc., ImageXpres Corporation, Hashtech Systems Pvt. Ltd., IER SA, Meridian Kiosks, IBM Corporation, Motorola Inc., KIOSK Information Systems Inc., NCR Corporation, Lucidiom Inc., Rittal GmbH & Co. KG, Phoenix Kiosk Inc., ViVOtech, Inc., and Slabb Inc.
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