Gurgaon, November 27, 2014: Drishti-soft Solutions, the leading provider in Contact Center and Customer Interaction technology announced today that HRMall, a Business Process Outsourcing (BPO) focused on providing Human Resource (HR) related services implemented Ameyo as their customer engagement platform.
The HR BPO Company realized the need of a cutting edge technology that would simplify their communication processes- ticketing system, which mostly accounted to inbound interactions. HRMall wanted a solution that could resolve their persistent and core issues in their CRM. They were in search of a solution that can both, comprehend the complexity of their business processes and bring in productivity to their operations.
Mr. Arnold Kin, IT manager, HRMall “Being a BPO company primarily focused on providing HR related services, we realize the foothold employee and customer experience has in the industry. This was the prime reason behind selecting Ameyo as our contact center technology. Ameyo was able to streamline our processes in handling concerns of clients by integrating previously disparate systems. Ameyo is a solid application for contact center who is seeking stability and manageability in one single platform.”
HRMall selected Ameyo because of its integrated Email Management system that provided automated response to routine queries increasing the efficiency of its agents, and its telephony solution; both inbound and outbound. The executives of HRMall were convinced on the capabilities of Ameyo solution in flexibility, versatility, and predominantly the 24/7 local support provided to HRMall by Ameyo support force.
“HRMall holds great opportunities for us at Drishti. With HRMall on board, we are able to fortify and expand our foothold in BPO companies in Philippines. HRMall being a member of one of the oldest, most respected, and most widely diversified conglomerates in Philippines, Ayala Corporation, brightens our future in the Philippines BPO market.” says Mr. Nitender Rao, Associate Director of Sales, Drishti-soft Solutions, Philippines.
For more information about Ameyo solutions, please visit www.ameyo.com
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in Asia–Pacific, India, SAARC, Middle East, Africa, and the Americas. Drishti’s customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.
Company Name: Drishti-Soft Solutions Pvt. Ltd.
Contact Person: Kartik Kakar
Email: Send Email
Address:B2/450, Spaze iTech Park, Sector-49, Sohna Road