Help Desk Outsourcing Market 2018 Global Industry – Key Players, Size, Trends, Opportunities, Growth- Analysis to 2025

Global Help Desk Outsourcing Market 2018
Wiseguyreports.Com Publish New Market Research Report On -“Help Desk Outsourcing Market – Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 – 2025”

Help Desk Outsourcing Market 2018

This report studies the global Help Desk Outsourcing market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Help Desk Outsourcing market by companies, region, type and end-use industry.

Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk. 

Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.  

Factors such as consumerization of IT drive the growth of the market. Several MNCs as well as SMEs are outsourcing their help desk services to reduce the overall TCO. Help desk outsourcing services are being increasingly adopted by organizations with the rise in the mobile workforce and the adoption of the BYOD culture. 

 

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This report focuses on the global top players, covered 
CSC 
HCL Technologies 
HP Enterprise Services 
IBM 
Qcom Outsourcing 
Wipro 

Market segment by Regions/Countries, this report covers 
United States 
Europe 
China 
Japan 
Southeast Asia 
India

Market segment by Type, the product can be split into 
Outsourced Level 1 and Level 2 Support Services 
Outsourced Technical Helpdesk Support Services

Market segment by Application, split into 
Large Enterprises 
Small and Medium Enterprises

 

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Table of Contents –Analysis of Key Points

Global Help Desk Outsourcing Market Size, Status and Forecast 2025 
1 Industry Overview of Help Desk Outsourcing 
1.1 Help Desk Outsourcing Market Overview 
1.1.1 Help Desk Outsourcing Product Scope 
1.1.2 Market Status and Outlook 
1.2 Global Help Desk Outsourcing Market Size and Analysis by Regions (2013-2018) 
1.3 Help Desk Outsourcing Market by Type 
1.4 Help Desk Outsourcing Market by End Users/Application 

2 Global Help Desk Outsourcing Competition Analysis by Players 
2.1 Help Desk Outsourcing Market Size (Value) by Players (2013-2018) 
2.2 Competitive Status and Trend 
2.2.1 Market Concentration Rate 
2.2.2 Product/Service Differences 
2.2.3 New Entrants 
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles 
3.1 CSC 
3.1.1 Company Profile 
3.1.2 Main Business/Business Overview 
3.1.3 Products, Services and Solutions 
3.1.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018) 
3.2 HCL Technologies 
3.2.1 Company Profile 
3.2.2 Main Business/Business Overview 
3.2.3 Products, Services and Solutions 
3.2.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018) 
3.3 HP Enterprise Services 
3.3.1 Company Profile 
3.3.2 Main Business/Business Overview 
3.3.3 Products, Services and Solutions 
3.3.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018) 
3.4 IBM 
3.4.1 Company Profile 
3.4.2 Main Business/Business Overview 
3.4.3 Products, Services and Solutions 
3.4.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018) 
3.5 Qcom Outsourcing 
3.5.1 Company Profile 
3.5.2 Main Business/Business Overview 
3.5.3 Products, Services and Solutions 
3.5.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018) 
3.6 Wipro 
3.6.1 Company Profile 
3.6.2 Main Business/Business Overview 
3.6.3 Products, Services and Solutions 
3.6.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)

4 Global Help Desk Outsourcing Market Size by Type and Application (2013-2018) 
4.1 Global Help Desk Outsourcing Market Size by Type (2013-2018) 
4.2 Global Help Desk Outsourcing Market Size by Application (2013-2018) 
4.3 Potential Application of Help Desk Outsourcing in Future 
4.4 Top Consumer/End Users of Help Desk Outsourcing

5 United States Help Desk Outsourcing Development Status and Outlook 

6 Europe Help Desk Outsourcing Development Status and Outlook 

7 China Help Desk Outsourcing Development Status and Outlook 

8 Japan Help Desk Outsourcing Development Status and Outlook 

9 Southeast Asia Help Desk Outsourcing Development Status and Outlook 

10 India Help Desk Outsourcing Development Status and Outlook 

11 Market Forecast by Regions, Type and Application (2018-2025) 
11.1 Global Help Desk Outsourcing Market Size (Value) by Regions (2018-2025) 
11.2 Global Help Desk Outsourcing Market Size (Value) by Type (2018-2025) 
11.3 Global Help Desk Outsourcing Market Size by Application (2018-2025)

12 Help Desk Outsourcing Market Dynamics 
12.1 Help Desk Outsourcing Market Opportunities 
12.2 Help Desk Outsourcing Challenge and Risk 
12.2.1 Competition from Opponents 
12.2.2 Downside Risks of Economy 
12.3 Help Desk Outsourcing Market Constraints and Threat 
12.3.1 Threat from Substitute 
12.3.2 Government Policy 
12.3.3 Technology Risks 
12.4 Help Desk Outsourcing Market Driving Force 
12.4.1 Growing Demand from Emerging Markets 
12.4.2 Potential Application

13 Market Effect Factors Analysis 
13.1 Technology Progress/Risk 
13.1.1 Substitutes 
13.1.2 Technology Progress in Related Industry 
13.2 Consumer Needs Trend/Customer Preference 
13.3 External Environmental Change 
13.3.1 Economic Fluctuations 
13.3.2 Other Risk Factors

Continued…..

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