Healthcare Solutions, the parent company of Cypress Care, ScripNet and Procura Management, today announced the promotion of Nicole D’Ettorre to senior vice president of network services, and Patricia Shupard to vice president of PPO operations. These appointments provide the company strong leadership in a burgeoning product area for the company and further aligns resources to support continued growth and quality delivery within its network operations.
In an expanded role, D’Ettorre will have full responsibility of Healthcare Solutions’ national PPO network, including product development, network design and operations, with a continued focus in achieving high levels of customer service and client retention.
“During her tenure with Healthcare Solutions, Nicole has been instrumental in strategically expanding the company’s PPO network from a regional network to a formidable national provider,” said Joe Boures, president and COO of Healthcare Solutions. “The company’s auto and workers’ compensation PPO networks have continued to gain market share as a result of strong penetration and savings numbers as well as high quality service delivery.”
As part of the company’s realignment to support growth, Shupard’s promotion to vice president of PPO operations enables the company to continue its focus on growth and quality. Shupard has responsibility for all network operations, including oversight for new client implementations, customer and provider relations, as well as reporting and operational product development. Shupard has been with the company for over nine years and most recently served as director of PPO operations.
“Since joining Healthcare Solutions, Patricia has demonstrated a commitment to achieving strategic objectives,” said D’Ettorre. “She is knowledgeable in every aspect of our PPO network services and her leadership will further enhance our program for existing and future customers.”
In 2011, Healthcare Solutions doubled the size of its PPO business and again grew its market share by 44% in 2012. The company is well positioned to continue its aggressive growth trend in 2013, enabled by the promotion of strong leaders capable of accelerating growth while maintaining client satisfaction.
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