Customer Self-Service Software Market
Reports Monitor Publish a New Market Research Report on – “Customer Self-Service Software Market Analysis, Companies Profiles, Size, Share, Growth, Trends and Forecast to 2024”.
In this region, Global Customer Self-Service Software Software Market accounted for USD 4.13 billion in 2016 is accounted to grow at a CAGR of 16.34% during the forecast period of 2017 to 2024.
This report offers an overview of the market trends, drivers, manufacturers and barriers with respect to the Customer Self-Service Software market. It also provides a detailed overview of the market of different regions across global, Europe, china, japan, India, Southeast Asia and others.
Global Customer Self-Service Software market competition by top players including
Microsoft Corporation, SAP SE, Verint Systems Inc.,Recursive Labs, Inc., Inbenta Technologies Inc., HappyFox Inc., Freshworks Inc., eGain, Aspect Software, Inc., Aptean , ANSWERDASH Salesforce.com, inc.,Oracle, Avaya Inc.,Nuance Communications, Inc., BMC Software, Inc.,Zendesk
The global Customer Self-Service Software software market is segmented on the basis of component into solutions and services. Solutions segment is further sub segmented into web self-service, mobile self-service, intelligent virtual assistants, social media and community self-service, e-mail management, IVR (interactive voice response) & ITR (interactive text response) and others. Services segment is further sub segmented into professional services, and managed services. Professional services are segmented into consulting services, integration and deployment services and, training and support services.
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On the basis of deployment type, the global Customer Self-Service Software software market is further segmented into cloud and on-premises.
On the basis of vertical, the global Customer Self-Service Software software market is further segmented into banking, financial services, and insurance (BFSI), manufacturing, retail & e-commerce, education, media and entertainment, IT and telecommunication, healthcare & life sciences, transportation and logistics, utilities, government & public and others.
Covered in this report
The report covers the present scenario and the growth prospects of the global virtual events market for 2017-2021. To calculate the market size, the report considers the revenue generated from the sales of the web conferencing and unified communication and collaboration (UC&C) and video conferencing, secondary resources and doing in-depth company share analysis of major 10 players in the market.
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Table of Contents
1.1. Overview Of The Global Customer Self-Service Software Market
1.2. Currency And Pricing
1.4. Markets Covered
2 Market Segmentation
2.1. Key Takeaways
2.2. Arriving At The Global Customer Self-Service Software Size
2.2.1 Vendor Positioning Grid
2.2.2 Technology Life Line Curve
2.2.3 Market Time Line
2.2.4 Market Guide
2.2.5 Company Positioning Grid
2.2.6 Comapany Market Share Analysis
2.2.7 Multivariate Modelling
2.2.8 Standards Of Measurement
2.2.9 Top To Bottom Analysis
2.2.10 Vendor Share Analysis
2.2.11 Data Points From Key Primary Interviews
2.2.12 Data Points From Key Secondary Databases
2.3. Global Customer Self-Service Software Market: Research Snapshot
3 Market Overview
4 Executive Summary
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In a word, the report provides major statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.
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