FyNSiS Introduces SuiteCRM – CRM Integration with Live Chat Tool

FyNSiS is a leading CRM and IT Solution provider based in India that has catered to the needs of businesses for the long term locally and in several other countries around the world including Chile, Singapore and Germany. Realizing the importance of live chat services in CRM, the company has developed SuiteCRM integration with Chat Tool solution that will allow businesses of all sizes to reap the multiple benefits of using an online chat service that allows customers to connect with the business is a quick and convenient manner.

The Live Chat Helper is an open source Live Support system which has been developed to be easy to configure of all types of websites, the CRM integration with Live Chat Tool is suitable for small, medium or large size websites and it will enable website visitors to connect to the website/business’s customer representative in real-time. According to the developers the main focus of the design has been to enhance revenue generation assisting customer loyalty and retention. Other benefits of the Live Chat Helper tool include:

  • Real-Time Convenience
  • Cost effectiveness
  • Competitive Edge
  • Strengthen Customer Relationships
  • Improve Customer Service
  • Increase in Conversions rates

The current facts and figures on the importance of a live chat option for online business website indicated why all businesses with an online presence should be thinking about integrating a real time chat tool to their website. According to the findings of a recent survey on online American consumers, 68% engage in live chat and 63% prefer getting back to a website with live chat for repeat transactions. A live chat session enables customers to ask quick queries and question pertaining to the product or the business, getting a quick response with the information they need may help them make a purchase decision quicker. It removes the need for drawing up a formal email which customers may be apprehensive about.

An important benefit of the tool integration is that it also allows a business’s Customer Resource representatives to collect customer data and later have easy access to it at the time of need. Web agents can see customer data in chat tool and CRM users can view the chat interactions customers had online. And as most business owners and online marketers know this information can prove vital for future CRM activities and retaining the customer.

SuiteCRM Integration with key business systems will automate and streamline your business operations. SuiteCRM integration with other business applications such as SuiteCRM PayPal payment gateway integration, SuiteCRM Chat Tool integration, Asterisk integration, SuiteCRM OpenCart integration are available download from SuiteCRM integration plug-in main page. These SuiteCRM connectors are ready to use, easy to deploy and most favoured Enterprise application integration


FyNSiS Softlabs is a group of energetic and talented technocrats, been in IT industry with 15+ years of expertise especially in CRM domain. They have accomplished simple to complex SugarCRM and SuiteCRM projects worldwide. FyNSiS offers whole spectrum of IT and CRM services and delivered web applications, Mobile Applications, SugarCRM & SuiteCRM implementation, migration and customization. Our team has been hand-picked for integrity, thoroughness, commitment, networking skills, intelligence, competence and they guarantee timely delivery of high quality solutions. Their Production Specialists, Quality Check, Client Owners act as internal consultants to client companies and complimenting their operations department.

For more below are the contact details:

FyNSiS Softlabs Private Limited – Locations: India, Germany, Chile, Singapore

Corporate Office: No. #8, Classic Center Complex, Off JC Rd, Bengaluru. 560002

Email: sales@fynsis.com – Website: www.fynsis.com

Phone: +91 80-65666651 / +91 90086 90099

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Company Name: FyNSiS Softlabs Private Limited
Email: Send Email
Phone: +91 80-65666651 / +91 90086 90099
Address:No. #8, Classic Center Complex, Off JC Rd, Beside Lions Eye Hospital
City: Bengaluru
Country: India
Website: www.fynsis.com