Freight Quote offers Australian businesses a convenient alternative to shopping around for their own freight needs – a one stop shop where customers needing something can provide all the details upfront, and Freight Quote hunts around for the best transport deal. Glen Mardsen, who heads the marketing and customer retention program for Freight Quote, explained how the scheme is going to work. “It’s actually very simple” Glen said. “All customers who contact us requesting a courier quote, now have the option to enter a free draw for a 100 MYER Gift Card. All potential customers are eligble, even those who don’t end up booking a delivery with us.” Glen expounded further on the value of honest customer feedback. “Obviously, a customer who has booked a number of jobs with us is able to provide very valueable feedback on their experience with Freight Quote. But we also want to hear from other users, including those who for whatever reason, didn’t proceed to book in a delivery with us. We want their feedback, did they find the website easy to navigate, did they find our staff professional and helpful, etc.”
Users who request to be included in the draw, will be given an opportunity to leave a review, which can be anything from a simple star rating from 1 – 5, and they will also have the option to leave detailed feedback if they wish. Mardsen stressed that leaving favourable feedback would not increase the chances of winning a draw, and likewise negative reviews wouldn’t be discriminated against in the draw. “If your experience with Freight Quote has been less than ideal, then just say so!” he said. “Your feedback will be taken on board, and will help us to further improve our service to all our currrent and future customers.”
With a random 1 in 10 participants being lined up to win the attractive $100 shopping voucher, Glen predicts there’ll be many customers volunteering to have their say on the Freight Quote business.
About Freight Quote
Freight Quote is an Australian transport brokerage company, specialising in the movement of bulky goods and pallet freight. They service all major cities in Australia, and call also arrange pickup and delivery of bulky items to numerous regional and rural cities and towns. No account is required in order for Freight Quote to provide a courier quote, and they service the needs of individuals as well as businesses.